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kygirl4christ's avatar
kygirl4christ
3 years ago
Solved

After new update April 2023 now when i try to load my game...

Now when i try to load my game it says my save file has been corrupted! Long time save i dont want to lose it ☹️
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi @kygirl4christ,

    So sorry to hear about your save files! If you have an active PlayStation Plus membership, you can try restoring these save files from your online cloud storage to see if it's saved there as well- however that data might be corrupt and unusable also, but I'd recommend checking just in case so you don't lose that 7 year save file. 

    In order to download your save files from your online cloud storage, please follow these steps:

    1.  From the main menu of your PS4, head to Settings-> Application Data Management-> Saved data in Online Storage-> Download to System Storage
    2. Select The Sims 4, and then the file you would like to download, and select Yes to overwriting the system storage file
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @kygirl4christ,

So sorry to hear about your save files! If you have an active PlayStation Plus membership, you can try restoring these save files from your online cloud storage to see if it's saved there as well- however that data might be corrupt and unusable also, but I'd recommend checking just in case so you don't lose that 7 year save file. 

In order to download your save files from your online cloud storage, please follow these steps:

  1.  From the main menu of your PS4, head to Settings-> Application Data Management-> Saved data in Online Storage-> Download to System Storage
  2. Select The Sims 4, and then the file you would like to download, and select Yes to overwriting the system storage file
kygirl4christ's avatar
kygirl4christ
3 years ago

Thank you will try that when i can unable to pay for Playstation Plus right now have missed work some from recent sickness and cannot afford it at rhe moment. Thank you though!

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