All Preorder Items Missing
As it says, all of my preorder exclusive items are missing. On my transactions in PSN, all of the bundle purchases now just say (for example) The Sims 4 Adventure Awaits Expansion Pack. It is the sam...
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EA_Solaire
Community Manager
Community ManagerHeya fightmehelen17 if the bonus content is missing from your account, you'd want to reach out to PlayStation support directly so they can review your account and billing information to see what's going on with this content.
Just letting you know what they just told me so you have the same information: The items show as purchased/preordered but they cant figure out why sims 4/EA isnt registering them as preorder, so its being escalated to an investigation team
- EA_Solaire
fightmehelen17 Thanks for the update! And just to be sure- did you check that all your DLC and preorder content is installed to your console?
- Restore the licenses on your console
- Go to your Game Library
- Scroll to Your Collection
- Select The Sims 4
- Scroll down to Add-Ons and locate your DLC here
- Select the DLC in this list and select Install
- When the download finishes, let your new content install and restart The Sim
Yes, we walked through a database rebuild and everything. The digital content packs (like warm and cozy) are entirely missing from my library and dont show on my end of the account or anything, but they can see them on the back end. The issue occurred when PS and TS4 both updated on 4.28, I was playing the night before with the digital content packs. Then the other day I went to load up and it tells me im missing items, and sure enough its all the preorder exclusive stuff. Usually a liscense restore fixes this but not this time.
Also if anyone else has this issue, have them call Playstation directly because the chat agents cant help. Choose the refund option to get to the right team.
8003457669 Playstation Customer Service
I was advised to uninstall and reinstall, did so and restored liscenses, and now the marketplace is blank again and my maker packs uninstalled🙃 any advice here? I am at my wits end. We now have the digital content showing in my services list but it is still not reflecting in game or in my library/add ons. And now the game crashes when loading.
So, Sony's final resolution was there is nothing further they can do as they've restored the liscenses on their end and the digital content is still not showing on the game end, and its essentially EA's problem now.
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