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Novemberblu1's avatar
Novemberblu1
New Novice
2 months ago
Solved

Can’t find download

Hi Sims family I recently downloaded an expansion pack. It downloaded I restarted my PlayStation it said everything was good. But it says the world is locked but EA took my purchase. What to do? Please help 

  • Hi you can check if it's actually been downloaded and installed by pressing options on the sims 4 game on the dashboard and going down to add ons, it'll take you to your list of dlc and it should say installed, if it doesn't you can start the download/install from there 🙂

8 Replies

  • Hi you can check if it's actually been downloaded and installed by pressing options on the sims 4 game on the dashboard and going down to add ons, it'll take you to your list of dlc and it should say installed, if it doesn't you can start the download/install from there 🙂

  • RheaFallout's avatar
    RheaFallout
    Seasoned Ace
    2 months ago

    There is an open bug report for purchased and installed worlds showing as locked in the world selection screen but I can't find it to put the link here for you 😖 I'll keep looking 🙂

  • Novemberblu1's avatar
    Novemberblu1
    New Novice
    2 months ago

    Omg that sucks I was real my looking forward to playing that expansion pack too.. but thank you u so much for looking for me 

  • RheaFallout's avatar
    RheaFallout
    Seasoned Ace
    2 months ago

    Quick question while I'm still looking (I know I saw it on here!) 🙄 have you tried restoring your licenses? Sometimes that can help. You can do this in the PlayStation system settings or per game via the options button, it should be in the list where you checked the install of your packs. Also are you on the profile you purchased the packs on? (I lost my tiny living pack cause I was game sharing with my hubby and it was brought on his profile) sorry if these are silly questions, I'm just exploring all possibilities 😁

  • Novemberblu1's avatar
    Novemberblu1
    New Novice
    2 months ago

    Yes I am on my profile, now how do I do that with the license? I’m sorry I’ve never had this happen to me before so I’m new to all this technological issues. I know if I go where I can see all my packs it gives me the option to download, but when I click on it it says something is wrong. But inside the game it says I have the pack but the world is still locked 

  • RheaFallout's avatar
    RheaFallout
    Seasoned Ace
    2 months ago

    To restore licenses on a PS4, go to into Settings, then Users and Accounts, then Other, then Restore Licenses and select Restore. If you are in the home screen or game library, you can go to a specific game, press the Options button, and select Restore License.

  • RheaFallout's avatar
    RheaFallout
    Seasoned Ace
    2 months ago

    To restore licenses on a PS5, go to Settings, then Users and Accounts, then Other, then Restore Licenses and select OK. Alternatively, you can restore a license for a single game by navigating to the game, pressing the Options button, and selecting "Restore License"