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3zv8dc10sn5a's avatar
3zv8dc10sn5a
Rising Newcomer
27 days ago

Can somebody please help me?

I’ll try to explain it the best I can. 

When I downloaded sims4 on my ps5, I created an EA account using my email. It then linked to my dads ps5 account. Therefore, I haven’t been able to get access to the gallery.

I have tried numerous times to login to my EA account using the same email as the one I used to sign in on my ps5, but it’s not the same account? It doesn’t say I have sims4 downloaded nor that the account is linked to any ps5 accounts. I could really use some help with this. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hi 3zv8dc10sn5a​ 

    Is your EA account set up as an underage account? If you're using an underage account, you won't have access to the Gallery due to the online restrictions for underage accounts. 

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