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LC4431's avatar
2 years ago
Solved

can't buy sims 4 add on's for xbox

I have attached what pops up for me when I try to buy a Sims 4 kit for my Xbox

My Xbox was recently updated and my laptop windows too

Not sure what's happening or why?

  • Hi @LC4431 

    Are you getting an error if you try making the purchase directly from the Xbox store on your console as well? 

4 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @LC4431 

    Are you getting an error if you try making the purchase directly from the Xbox store on your console as well? 

  • everytime i try to buy the vampire pack it says couldn’t purchase and that i need to fix my xbox privacy settings, i literally have everything allowed so i am confused and i would just like to buy the pack.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Heya @MySweetPiano43 

    It sounds like you may have an underage Xbox account that has purchase restrictions- this isn't something we can check for you here, but you can reach out to Xbox support to have them review your account details and see why you're receiving this error. 

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