Here are some solutions;
Solution 1 – Clear local saved games and try to reinstall the game
Users reported that installation process stops for some reason thus preventing the game from being installed. This issue can occur due to your saved games, and in order to fix it you need to remove them from your console. Sometimes your saved game files can get corrupted and cause this and many other errors to appear. To clear saved game files, you need to do the following:
By using this option you’ll only delete the saved games that are stored locally on your console, but you can download them again from Xbox Live and continue where you left off.
Solution 2 – Go offline and try to install the game
Sometimes this error can occur if the game tries to update itself while you install it. You can avoid this problem simply by going offline and trying to install the game offline. To do that, follow these steps:
Now that you’re offline, you need to cancel the download by following these steps:
Now you need to remove the game disc from your console and restart it. To restart your Xbox One, do the following:
If for some reason your console is frozen, you can restart it simply by holding the power button on the front for 10 seconds. After your console restarts, insert the game disc and try to install it again. If you manage to install the game, you need to go online and download the latest updates. To do that, follow these steps:
After going online you just need to download the latest updates for your game and you’re good to go.
Solution 3 – Check the status of Xbox Live services
Sometimes in order to install games you need to have access to Xbox Live. However, if Xbox Live is having some issues and its services aren’t running, you might encounter problems during the installation process. Some installations require Xbox Live Core and Social and Gaming services to be running, and if those two services are down, you might encounter problems during the installation. Unfortunately this is a server-side issue, and you can only wait until Microsoft fixes this problem. However, you can check the status of Xbox Live services simply by visiting Xbox website.
Solution 4 – Make sure that you’re using the correct account
Sometimes you might encounter problems with your installation if you’re signed in with a wrong account. All your games are tied to your Xbox account, and if you have multiple accounts on your console you need to be sure that you’re signed in with an account that you used to purchase this game. Keep in mind that this solution only applies to digital downloads.
Solution 5 – Make sure that you have enough storage space
Xbox One games can be quite large and in order to install them you’re going to need a lot of hard drive space. Sometimes this problem can occur if your hard drive doesn’t have enough space for you to install a specific game. Usually you’ll get a notification when you’re low on hard drive space, but if you missed the notification you can check it by following these steps:
To delete items from your hard drive you need to do the following:
Solution 5 – Check for system updates
Sometimes you might encounter problems with the installation if your console is out of date. To fix this issue, it’s advised that you check if there are any updates available for your console by following these steps:
After downloading the latest update, try to install the game again.
Solution 6 – Restart your console and unplug the power cable
If you’re getting Installation stoppederror on your Xbox One you might want to try restarting your console and unplugging the power cable. To do that you need to press and hold the power button on the front of the console until it turns off. Once your console turns off, unplug the power cable and leave it unplugged for 30 seconds or more. Connect the power cable once again and press the power button to turn on your Xbox. After Xbox One starts again, try to install the game and check if the problem is resolved.
Solution 7 – Install your game to internal hard drive
Users reported that their installation stops while trying to install the game on an external hard drive. Installing a game on external hard drive is a great way to preserve your storage space, but unfortunately certain errors can appear while trying to do that. Users reported that they fixed this issue simply by installing the game to the internal hard drive and setting the download location for all new downloads to internal hard drive. After doing that, they were able to install their game without any problems.
Solution 8 – Restore your Xbox to factory defaults
Sometimes problems with installation can occur due to corrupted files and one of the fastest ways to fix them is to perform a factory reset. We have to warn you that factory reset can delete all your files from your console, therefore be sure to back them up. To perform a factory reset do the following:
After the reset process is completed, try to install the game again. Keep in mind that you should use factory reset as the last resort if all other solutions don’t work.
Solution 9 – Uninstall and reinstall the game
In some cases your installation can get corrupted and that can prvent your games from installing, but you can fix this problem simply by uninstalling and redownloading your game. To do that on Xbox One you need to follow these steps:
After you removed the game from your Xbox, you need to reinstall it again. To do that, follow these steps:
Some users are also suggesting that you should try refreshing your Dashboard before you delete and reinstall the game. We aren’t sure how refreshing the Dashboard solves the problem, but you can refresh it by holding the Left Trigger + Right Trigger + Y button combination.
Solution 10 – Clean your disc
If the installation stops while trying to install a game from a disc, it might because your disc is damaged. If that’s the case, you might be able to fix the problem simply by cleaning your disc. To do that, hold the disc by its side and make sure that you’re not touching its top or bottom surface. Now use a clean, damp cloth and gently clean it from center to edges. In addition, you can also take your disc to any store that has disc polishing machine and ask them to clean your disc.
If cleaning or polishing your disc doesn’t fix the issue, you might want to consider replacement. Before replacing your disc you might want to try it on your friend’s console and see if it works without any problems. If the problem still appears, content the retailer and ask for replacement.
Solution 11 – Use Google DNS
Sometimes installation can stop on your Xbox One due to DNS settings. Issues with your DNS can occur and cause this and many other errors to appear. Users reported that they fixed this problem simply by using Google DNS or OpenDNS. To change your DNS settings on Xbox One, you need to follow these steps:
After switching to Google DNS or OpenDNS check if the problem is resolved.
Solution 12 – Format your hard drive for games & apps
Many users are using an external hard drive to store games and apps, and this is a great way to save space on your internal hard drive. However, before you can use your external hard drive for games and apps you need to format it properly. Formatting your hard drive will remove all files from it, therefore be sure to back them up. To format your external hard drive you need to do the following:
Keep in mind that not all external hard drives can store games and apps. In order to store apps and games on your external hard drive, your drive needs to have a capacity of 256GB or more and use USB 3.0 connection. If your drive doesn’t meet those requirements you can only use it to store other files such as music and videos.
Solution 13 – Connect the console to your modem
Many Xbox One users use a wireless connection in order to connect to the Internet. Wireless connection has its advantages since it allows you to easily connect to the Internet without using any cables. This is especially useful if you want to keep your room neat and cable-free. Despite its simplicity, wireless connection is prone to interference and data loss, and that can sometimes prevent certain games from installing on Xbox One. If you have problems with installation on Xbox One you need to connect your Xbox One directly to your modem by using an Ethernet cable. Few users reported that this issue was resolved for them after switching to wired connection, so you might want to try that.
Installation stopped error can be a serious problem since it will prevent you from installing games, but you should be able to fix it by going offline and trying to install the game again.
Best regards!
Manny
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