CAS bug

When I try to make a new game or even use an existing sim I cannot change any of their features. To be more specific when I try to start a new game and I go to click on their face it zooms in and nothing shows up. No presets for eyes, nose or mouth, nothing. I can move them around and every now and then the magnifying glass to the left will pop up to go into the more detailed shaping. Same with clothes, if I click on their chest or legs no clothing options show up. Unsure if there is any issues in the building mode that would be similar I haven’t gotten to play the game. So unfortunate I just bought a $40 expansion pack without knowing there was a bug making the game unplayable.