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AgnesValravn's avatar
AgnesValravn
Seasoned Veteran
7 months ago

CAS unresponsive

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 2.4.3.2300
What expansions, game packs, and stuff packs do you have installed? Everything up to and including L&D
Steps: How can we find the bug ourselves? Go to CAS
What happens when the bug occurs? I was creating a new household in CAS when it suddenly stopped responding to any button input, I could still zoom in and out and the sim was still animating so the game did not freeze or crash completely. But no button input (X,Y,A,B, menu etc.) did anything.
What do you expect to see? For everything to work
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

It happend after I switched from face to fullbody and used the weight/muscle sliders btw.

dont know if that means anything tho 

4 Replies

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    7 months ago
    Hi @AgnesValravn , does this happen everytime you use the CAS feature? I'm hoping this can be a one-off issue, but let me know if this keeps happening.
  • AgnesValravn's avatar
    AgnesValravn
    Seasoned Veteran
    7 months ago
    @EA_Cath This was the second time it happend, so it happens very rarely, I restarted the game and it worked fine again.
  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    7 months ago
    @AgnesValravn Ok good! Let us know if that happens again. That could just be a random freezing issue that can happen on consoles.

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