Hey All, I'm not sure how this works, as this is my first message on the platform.
My current issue is that I'm having complications reinstalling the 'City Living' Expansion Pack. I have at least 50 hours played with this expansion pack. I am on console - PS5.
- When I try redownloading this pack, the error code I get is CE-109367-6 which means that it's reading as unpurchased.
- As I stated before, I have at least 50 hours using this pack and it was purchased on my current and ONLY account that I playing sims on.
- This issue occured in late November 2024 and I STILL haven't been able to play in my world since.
- I have the transaction ID and Date of the purchase to verify.
I've tried a number of things including:
- Uninstalling and reinstalling the game
- Restoring the licenses for my games and in store purchases
- Removing the other expansion pack I had gotten as a promo 'Island Living' and only attempting to download 'City Living'.
- Deleting the game storage for the game and pulling the cloud data. Reinstalling the game afterwards.
The only plausible outcome I can think of is EA going in to restore my purchase for me after verifying my Transaction ID. If anyone has anything helpful to add I'd be super appreciative! Thank you in advance!🙏🏾
