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Courtneytian's avatar
Courtneytian
Rising Newcomer
1 day ago

Console Gallery fix

17 March

Launched Sims 4 on PS5 and all my download and saved content in my gallery are gone (lots, sims, rooms) everything. I tried to restore license and now it says all my packs are uninstalled when they are clearly installed.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hi Courtneytian​ 

    Did you see an error that your library was corrupt?

    For your packs, please follow these steps to be sure all your content is fully installed:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims