Forum Discussion
2 Replies
- EA_mplsnow1 day ago
Community Manager
Hey 5uf644gs9ud4,
Could you please share the full error message you're seeing?
Are you signed in to the account that owns the pack, and does the pack appear as owned? Please check out your order history to confirm.
In the meantime, if you haven't already, please try clearing the EA App's cache and downloading the Island Living pack again. Doing so might help with download or install errors.
Let us know and we can continue from there, thanks!
- 5uf644gs9ud48 hours agoRising Newcomer
I am signed into the account that owns the pack. I've owned and played it for a few years so I can confirm the transaction went through.