Forum Discussion

5uf644gs9ud4's avatar
5uf644gs9ud4
Rising Newcomer
1 day ago

Expansion Pack wont download

Ive owned Island Living for a few years. But a while ago after an update I am not able to download the pack. When I do it gives me a CT error message

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey 5uf644gs9ud4​

    Could you please share the full error message you're seeing?

    Are you signed in to the account that owns the pack, and does the pack appear as owned? Please check out your order history to confirm. 

    In the meantime,  if you haven't already, please try clearing the EA App's cache and downloading the Island Living pack again. Doing so might help with download or install errors. 

    Let us know and we can continue from there, thanks! 

  • 5uf644gs9ud4's avatar
    5uf644gs9ud4
    Rising Newcomer
    8 hours ago

    I am signed into the account that owns the pack. I've owned and played it for a few years so I can confirm the transaction went through.