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Lem0n-difficult's avatar
Lem0n-difficult
Rising Newcomer
4 months ago

Crashing game

After the recent update it un installed my packs, I re installed them. I have tried to reload my saves but my character is naked and bald and when I go into the actual game it deletes everything saying “game data incomplete” and removes like everything from my game. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey there Lem0n-difficult​ 

    Please try the following to ensure all your packs are fully installed:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

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