Forum Discussion

Seasoned Newcomer

1 day ago

Solved

Download to use?

I am on a xbox s and one pack won’t work. It keeps saying download to use, i’ve uninstalled the game and the specific pack multiple times and it won’t let me use the pack. When i hover over the speci...

downloads

expansion packs

xbox

simsplayer818
1 day ago
4db4574a9f58cc86 do you have sufficient space on your console? Check your memory to see how much space you have available go to Settings>System>Storage Devices and your Internal Storage will be there. The Series S has a smaller memory so perhaps it's low on space. Also check it's up to date in System>Updates. If they all look okay in Sims 4>Manage Game and Add-ons and ensure that your problem pack is checked and showing as installed and then load the game and see if it's working.
Also ensure you're in the same account that purchased the pack for Xbox.
Here's a link to Xbox Support. If nothing works, you can use Start a Chat to speak to an advisor, since it's an Xbox problem:
https://support.xbox.com/en-US/help/games-apps/troubleshooting/troubleshoot-game-or-app-installation-problems-on-xbox-one
Hope this helps, good luck.

simsplayer818

Hero

1 day ago

4db4574a9f58cc86 do you have sufficient space on your console? Check your memory to see how much space you have available go to Settings>System>Storage Devices and your Internal Storage will be there. The Series S has a smaller memory so perhaps it's low on space. Also check it's up to date in System>Updates. If they all look okay in Sims 4>Manage Game and Add-ons and ensure that your problem pack is checked and showing as installed and then load the game and see if it's working.

Also ensure you're in the same account that purchased the pack for Xbox.

Here's a link to Xbox Support. If nothing works, you can use Start a Chat to speak to an advisor, since it's an Xbox problem:

https://support.xbox.com/en-US/help/games-apps/troubleshooting/troubleshoot-game-or-app-installation-problems-on-xbox-one

Hope this helps, good luck.