[FAQ] Sims 4 Console Download and DLC Issues

Product: The Sims 4
Platform:PlayStation 5 Digital Edition
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Newest
What expansions, game packs, and stuff packs do you have installed? Eco lifestyle
Steps: How can we find the bug ourselves? I don’t know. Fixing your game from robbing peoples money.
What happens when the bug occurs? Nothing. I bought content and it’s taken the money and I’ve not got the pack, it says I have but no items or nothing are showing up.
What do you expect to see? I expect to see the pack I just purchased. But instead it’s telling me I have it but it’s nowhere to be seen.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No

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I am so annoyed. 
I have just purchased eco lifestyle on ps5, and it has taken the money from my wallet and the pack isn’t anywhere to be seen. When i check what packs I have, the pack is there but when I play the game there is no content no build or buy items no new town nothing at all. I have been completely robbed I’m so annoyed what am I supposed to do I don’t know how to even get in contact with EA. So now I’m stuck with no money no pack. Thanks EA for such a great perfect service. Not. 

Edit by PoptartJuniper: Adjusted title to reflect post issue for search purposes.