[FAQ] Sims 4 Console Download and DLC Issues
This thread will cover the most frequent issues concerning DLC downloads and content.
Please click on your specific console platform under each header for more information.
For DLC Troublesho...
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I literally just bought the pack after it wasn't available on my console for over a year since I originally got the game. I bought it at the same time I bought cottage living, both installed and all the cottage living stuff works perfectly fine, but none of the cats and dog stuff shows up. On the main menu it says I own it and I have the receipt from Microsoft store which also says I own it but nothing appears in game. Please help!
EA_Lanna
Community Manager
Community ManagerHi @london_ashleigh,
You may need to manually download the DLC. Can you try these steps?
- Open the Microsoft store and choose Use a Code.
- Enter the code for your bonus content.
- If you pre-ordered, you may have your code on a receipt or in an email.
- When you enter your code, check it by reading it to yourself a second time. It’ll help you catch mistakes.
- Press the Menu button on your controller.
- Select Manage game and add-ons.
- Select your game box at the upper right of the screen.
- Choose Manage installation on [drive name].
- This brings up a list of items including the game itself and any available add-ons.
- Check the checkbox beside every item you want to install.
- Select Save changes.
- Wait for your download to finish. This can take up to half an hour.
- Start your game.
- EA_Lanna
Thank you for responding, forgot I posted this but actually I was able to fix it. I went to the Microsoft store and uninstalled and reinstalled the content on my console and that worked it out.
- EA_LannaHi @london_ashleigh,
That's great news. I'm glad to hear you got sorted with this. Thanks for coming back and letting us know how you got on. 🙂
- EA_Lanna
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