[FAQ] Sims 4 Console Download and DLC Issues
This thread will cover the most frequent issues concerning DLC downloads and content.
Please click on your specific console platform under each header for more information.
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I hope someone is still on here.
I’ve got sims 4 on my Xbox 1 and I had the cats and dog expansion pack already but I uninstalled it then reinstalled it, I don’t know if that means anything but it’s not working. I went on to one of my saves where I knew there was a dog and it just didn’t show up it wasn’t even in the bottom left corner. I think it told me I needed to update when I reinstalled it but it would’ve done it when it installed. If anyone is still here can you please help.
EA_Solaire
Community Manager
Community ManagerHey there @XPlod3s,
Is the entire Cats & Dogs expansion not showing in-game, or is it your save files that have gone missing?
Hi thanks for replying
It says in game that I have the the pack hit when I go to create a new sim it doesn’t come up and when I went onto another save it said that it didn’t have everything or something and when I loaded into the create a sim bit on that different save the dog wasn’t there and I still couldn’t create a sim.
- EA_Solaire
@XPlod3s Thanks for the info on this!
It sounds like Cats & Dogs may not be installed if you're not seeing the content in-game.
You can check that by following these steps:
- Highlight the game on the dashboard
- Press the Options/Menu/Start button on the controller
- Select "Manage Games and Addons"
- Select "Install" on all the DLC you own for The Sims that you want installed
Once you've made sure everything is properly installed, let me know if you're seeing the content then!
- @EA_Solaire This worked thank you so much 🙏🏻
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