[FAQ] Sims 4 Console Download and DLC Issues
This thread will cover the most frequent issues concerning DLC downloads and content.
Please click on your specific console platform under each header for more information.
For DLC Troublesho...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi there @HailataStix,
It sounds like the base game or DLC isn't fully installed to your console. Let's try these steps to be sure all the content is installed:
- Quit the game if you have it running.
- Go to your Library.
- Choose Purchased.
- Select The Sims 4.
- Scroll down to Playstation Store and open My Add ons.
- Find your DLC and base game in the list and start the download.
- When the download finishes, let your new content install and restart your game.
Let me know if you still have issues once you've tried this.
@EA_Solaire Hi thanks so much for the response. I’m in the add ons part but it doesn’t have the base game in here. Should I just reinstall all add ons?
- EA_Solaire
The base game should be located just under the Library section, let's make sure that's installed first before trying your DLC.
Yes it’s in my library
- EA_Solaire
Were you able to get everything reinstalled properly and get that error message cleared up?
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