[Fixed 1.31][PS4] Crashing during travel, save the game, in build mode
My game has been crashing at each loading screen especially each time sims travel since July...this problem was NOT fixed in the new update although I’ve seen tons of people reporting it. Now, my ga...
Marking as Accepted Solution for visibility purposes
Hi folks,
Thank you for your reports on the crashes you've experienced. There's been a lot of advice shared in this thread. I've gathered it here (and will continue too) and pinned it to the top of the thread purely to help you see and find these steps quicker. Please give them a go and let us know how you get on either way. ❤️
A quick heads up, you may notice your post has been moved here. I've merged a number of threads in with this master thread to help keep information and troubleshooting on this in the one space.
Thank you for your patience as we look into this,
- EA_Lanna
My Game is crashing. What can I try?
@PoptartJuniper has complied and shared some troubleshooting steps >>here<< to help limit the crashes. I've shared the steps under the spoiler tag as well, just click to expand. 🙂 Please try these steps as they may help with the crashes you're experiencing.
@manolobeach Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.
@ohh_dee7That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.
I'm getting the error code "CE-34878-0" when I crash!
For members seeing this Error Code "CE-34878-0", these specific steps may help from @PoptartJuniper. Click the spoiler tag directly below to view them. If that error message continues to pop up after trying the troubleshooting, please 'Report Problem' on PlayStation as @SimQARobo advised >>here<<. @SimGuruNick also asked if simmers could share a save with him via DM's (I'll share how further on in the next section).
If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
PC/Mac:
Direct attachment (only for text files)
You can attach a text file directly to a forum post.
The resulting file download URL can be included in a forum post, private message, etc.
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
Xbox One (videos and screenshots only):
Upload directly from Xbox One to OneDrive
How to record a video or capture a screenshot in Xbox One: LINK
Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?1.17 What expansions, game packs, and stuff packs do you have installed?All expansion packs, game packs and stuff packs released to date on console. Steps: How can we find the bug ourselves?Every time sims travel, PS4 crashes with CE-34878-0 error . Each time this happens I report the problem as a “travel crash.” What happens when the bug occurs?Game crashes to blue screen with CE-34878-0 error when sims travel to any lot, when going into manage world and when exiting game What do you expect to see?Sims Traveling to lot successfully without crashing. Have you installed any customization with the game, e.g. Custom Content or Mods?On console - never used. Did this issue appear after a specific patch or change you made to your system?Yes Please describe the patch or change you made.Recently-before Island Living download before patch 1.16 but got worse after 1.17
Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?1.17 What expansions, game packs, and stuff packs do you have installed?All expansions, game packs and stuff packs released on console to date Steps: How can we find the bug ourselves?Every time sims travel, PS4 crashes with CE-34878-0 error . Each time this happens I report the problem as a “travel crash.” What happens when the bug occurs?Game crashes when sims travel to any lot, when going into manage world and when exiting game What do you expect to see?Sims Traveling to lot successfully without crashing. Have you installed any customization with the game, e.g. Custom Content or Mods?On console - never used. Did this issue appear after a specific patch or change you made to your system?Neutral/Not Sure
My game on PS4 is also crashing one by one. This fact drives me angry because I spent a lot money to this game and every patch something is wrong which maksa this game unplayable.
@SthenastiaPlease read and do all the troubleshooting from this thread here Crash Troubleshooting and Save Sharing if you have exhausted these steps, please share your save as indicated in the troubleshooting post.
This error code results in my game crashing. It seems to only crash when I travel more than once... or entering build mode to edit a build (after excessive traveling.) Has anyone else experienced this?
@Massacre-Redrum I've merged your post with the thread on this issue. Please read and do all the troubleshooting from this thread here Crash Troubleshooting and Save Sharing if you have exhausted these steps, please share your save as indicated in the troubleshooting post.
Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in?English How often does the bug occur?Occasionally (10% - 49%) What is your current game version number?1.30.54.3400 What expansions, game packs, and stuff packs do you have installed?Every Expansion Pack, Every Game Pack, Every stuff pack except Moschino and Hangout Stuff Steps: How can we find the bug ourselves?Try to save a game, it happens before you are able to save successfully What happens when the bug occurs?PS4 displays ERROR CE-34878-0 What do you expect to see?The game crashes completely Have you installed any customization with the game, e.g. Custom Content or Mods?On console - never used. Did this issue appear after a specific patch or change you made to your system?No
For about a week, my game has been crashing sporadically when I go to save my game. It happens when I open the save the menu and before i am able to save successfully. I am playing on a PS4 and the game exits entirely and displays ERROR CE-34878-0. It does not auto-save and wipes out all previous gameplay from the last hard save. Since saving is the function to prevent loss from crashes, this is a really crippling and gameplay impacting bug. Other is the PS4 thread here describe a similar issue. I have every pack except Moschino and Movie Hangout Stuff installed.
@SimGuruNick I just downloaded almost every pack except knifty knitting, ecolifestyle and strangerville. I want to download them but I'm having the same issue, but it's random. It happens when I do a bunch of stuff in build mode and then when I travel anywhere it's always a 50/50 if the game will actually load where I'm traveling too. I spend hours reloading instead of acutally playing, both the Sims and my PS4 are completely up to date.
Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?EPO5:1.assets.live-ep05.109 What expansions, game packs, and stuff packs do you have installed?I have every single expansion, game, and stuff pack currently. Steps: How can we find the bug ourselves?I am not sure how you can find the bug yourselves, but my game crashes and gets an error message mostly when I enter in build or buy mode. What happens when the bug occurs?The game just randomly crashes and the screen turns blue with an error message. My game is currently up to date along with my ps4 system. What do you expect to see?I expect to continually play my game without having to save every minute because I am scared of a crash that may possibly happen. Have you installed any customization with the game, e.g. Custom Content or Mods?On console - never used. Did this issue appear after a specific patch or change you made to your system?Neutral/Not Sure
I really need some advice as to why this continuously happens. I am not sure if it is something that EA has to fix on their end or if it's something playstation has to fix on their end, but I have tried everything possible to try and fix the solution. I have tried deleting the number of sims that are in my game and I have delated most of my save files except for one that I play the most. I have no idea what else to do and it is super frustrating. Please Help.
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