[Fixed 1.31][PS4] Crashing during travel, save the game, in build mode
My game has been crashing at each loading screen especially each time sims travel since July...this problem was NOT fixed in the new update although I’ve seen tons of people reporting it. Now, my ga...
Marking as Accepted Solution for visibility purposes
Hi folks,
Thank you for your reports on the crashes you've experienced. There's been a lot of advice shared in this thread. I've gathered it here (and will continue too) and pinned it to the top of the thread purely to help you see and find these steps quicker. Please give them a go and let us know how you get on either way. ❤️
A quick heads up, you may notice your post has been moved here. I've merged a number of threads in with this master thread to help keep information and troubleshooting on this in the one space.
Thank you for your patience as we look into this,
- EA_Lanna
My Game is crashing. What can I try?
@PoptartJuniper has complied and shared some troubleshooting steps >>here<< to help limit the crashes. I've shared the steps under the spoiler tag as well, just click to expand. 🙂 Please try these steps as they may help with the crashes you're experiencing.
@manolobeach Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.
@ohh_dee7That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.
I'm getting the error code "CE-34878-0" when I crash!
For members seeing this Error Code "CE-34878-0", these specific steps may help from @PoptartJuniper. Click the spoiler tag directly below to view them. If that error message continues to pop up after trying the troubleshooting, please 'Report Problem' on PlayStation as @SimQARobo advised >>here<<. @SimGuruNick also asked if simmers could share a save with him via DM's (I'll share how further on in the next section).
If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
PC/Mac:
Direct attachment (only for text files)
You can attach a text file directly to a forum post.
The resulting file download URL can be included in a forum post, private message, etc.
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
Xbox One (videos and screenshots only):
Upload directly from Xbox One to OneDrive
How to record a video or capture a screenshot in Xbox One: LINK
@manolobeach if you haven't yet uninstalled and reinstalled the game, you can try that. You may have a corrupted file in your game that needs to be fixed.
Thank you! I’ve wanted to avoid that because so many people have said that uninstalling and reinstalling hasn’t helped with crashing problems...I have no choice but to try it as the last resort 😔...I wonder if anyone has tried an external hard drive and if it helped or if switching to PS4 pro would help. It would make no sense to even get Discover University if I can’t travel or play more then 15 minutes.
Hi, I'm wondering if your solution might help my own posted. If you have done the uninstall solution, did it delete any packs you already have too? I'm worried if I try this I'll lose all my packs too.
So I did the uninstall and reinstall. I backed up my saved games on the online storage and on a flash drive to be safe. It took hours cause I have all of the packs but it was easy and I had my save files when I loaded back in. It also re-downloaded the update but unfortunately my game still crashes and now my sims freeze when prompted to do something...they didn’t do this before. So now I really don’t know what I can do anymore. This is the only game that crashes on my PS4. They need to fix this, it’s absolutely ridiculous that people are reporting it and nothing is being done to fix it.
@manolobeach I have a regular PS4 but I do have a new hard drive. I have only experienced crashes every now and then, and usually a console shut down and restart stops most issues.
Does the crashing occur on a new save? If it does then try reinstalling the game, but it if doesn't happen on a new save, you may just have a corrupted save file.
Yep...still occurs in new saves and I even tried an old save from March when I had no crashing issues and it still crashes. I’m holding off on the reinstall cause I don’t want to lose my sims/progress and have not been able to save to the PS4 cloud cause it will take hours with my connection So I’m trying to figure that out...and seeing other people trying and failing to stop crashing after a reinstall scares me tbh. I noticed that the after the update, the crashing is immediate when exiting build/buy and after taking pictures. I’m able to play for a while with just the travel crashing if I don’t take pictures or go into build/buy when playing with a household.
@PoptartJuniper I have the same problem and already reinstall it but still did not fix it. But lately maybe I know where the problem lies, my sims stay at hause with a price of more than 1,000,000 simoleons and every time in loading screen it always crash but when I play at hause with the price of under 200.000 simoleons the game doesn't crash in loading screen
@Fandy0109 There's a link in the marked answer post to the SimGuru that's asking for saves on Twitter. Sharing your save can help them figure out why the crashing is happening.
