[Fixed 1.31][PS4] Crashing during travel, save the game, in build mode
My game has been crashing at each loading screen especially each time sims travel since July...this problem was NOT fixed in the new update although I’ve seen tons of people reporting it. Now, my ga...
Marking as Accepted Solution for visibility purposes
Hi folks,
Thank you for your reports on the crashes you've experienced. There's been a lot of advice shared in this thread. I've gathered it here (and will continue too) and pinned it to the top of the thread purely to help you see and find these steps quicker. Please give them a go and let us know how you get on either way. ❤️
A quick heads up, you may notice your post has been moved here. I've merged a number of threads in with this master thread to help keep information and troubleshooting on this in the one space.
Thank you for your patience as we look into this,
- EA_Lanna
My Game is crashing. What can I try?
@PoptartJuniper has complied and shared some troubleshooting steps >>here<< to help limit the crashes. I've shared the steps under the spoiler tag as well, just click to expand. 🙂 Please try these steps as they may help with the crashes you're experiencing.
@manolobeach Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.
@ohh_dee7That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.
I'm getting the error code "CE-34878-0" when I crash!
For members seeing this Error Code "CE-34878-0", these specific steps may help from @PoptartJuniper. Click the spoiler tag directly below to view them. If that error message continues to pop up after trying the troubleshooting, please 'Report Problem' on PlayStation as @SimQARobo advised >>here<<. @SimGuruNick also asked if simmers could share a save with him via DM's (I'll share how further on in the next section).
If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
PC/Mac:
Direct attachment (only for text files)
You can attach a text file directly to a forum post.
The resulting file download URL can be included in a forum post, private message, etc.
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
Xbox One (videos and screenshots only):
Upload directly from Xbox One to OneDrive
How to record a video or capture a screenshot in Xbox One: LINK
@manolobeach I have a regular PS4 but I do have a new hard drive. I have only experienced crashes every now and then, and usually a console shut down and restart stops most issues.
Does the crashing occur on a new save? If it does then try reinstalling the game, but it if doesn't happen on a new save, you may just have a corrupted save file.
Yep...still occurs in new saves and I even tried an old save from March when I had no crashing issues and it still crashes. I’m holding off on the reinstall cause I don’t want to lose my sims/progress and have not been able to save to the PS4 cloud cause it will take hours with my connection So I’m trying to figure that out...and seeing other people trying and failing to stop crashing after a reinstall scares me tbh. I noticed that the after the update, the crashing is immediate when exiting build/buy and after taking pictures. I’m able to play for a while with just the travel crashing if I don’t take pictures or go into build/buy when playing with a household.
I think I may have found (at least one) source of the in game crashing. It happens after sims take a picture. I had a sim take a picture and a few seconds later my PS4 crashed. I went back in and had another sim take a picture (tried with 2 different cameras) & switched back out of camera mode and the game crashed a few seconds later.
Please ensure your game is fully updated. PS4 had a system update today as well, so please be sure you have both the updates.
If you are fully up to date, and have completed the other troubleshooting steps, but not reinstalled the game, I would recommend you uninstalled the game and reinstalled it.
OMG, same here! I play on a PS4 with no absolutely no mods. I have all the additional EA content except for Vampire, Discover University, Strangerville and Realm of Magic. Ever since the December update my game crashes multiple times every single time I play it. It crashes regularly when trying to travel, immediately after taking a photo (which makes the photographer career completely unusable), and when entering and/or exiting build/buy mode. It has also sometimes just randomly crashes while not doing any of those things. Beyond frustrating! I'm almost to the point where I just don't want to play it anymore. And I'm certainly not investing any more money in additional content until they start figuring out and fixing these issues. All of my PS4 software is up to date and I don't have any issues with any other games my family plays on the PS4 so I don't think the issue lies with the PS4.
Last night, after the game repeatedly crashed, I finally googled the error code I kept getting when the game would crash and saw that it is typically related to a corrupted game file. We have multiple PS4 consoles and the game would crash on all of them, plus SIMS was the only game crashing at all, so it made sense that at least some of my issues could be from a corrupted SIMS game file. The article recommended rebuilding the database on the PS4, which sounded scary to me, but was actually quite simple. I followed the steps to rebuild the database and then tested it earlier today. I was able to travel a few times as well as go in and out of build mode without crashing. I didn't play for a long time though, just popped in to do some quick testing, so I'll know more after playing a more lengthy game session. I did not try to take a photo with the camera either. I will try that as well next time I play. I'll post again with my findings after playing more and seeing how it goes. Just throwing it out there in case it is something that other people want to try. :-)
I’ve been having a similar issue except the crashing occurs at random intervals and usually when my game is idle.
I’m on console as well and this seems to have started after the recent patch in February. It makes me paranoid to play because I have to save constantly.
I have been having the same issue and it also seems to have started with the February update. It is completely random when it will crash. So far it has been while loading empty lots, entering build mode, exiting build mode, creating Sims, editing preexisting sims, opening menu to save, mid save (that one made me want to scream). Maybe it has something to do with the community stuff being added? All I know is that I can no longer even enjoy my game because I have to save every other minute so it makes doing anything a chore
I just wanted to give an update in case it might help someone else in the future. I was able to fix my problem. It turned out the Autosave File was corrupt. Which kind of makes sense, because the game would mostly crash when I was exiting CAS, exiting Build Mode or if I had been playing for awhile. Probably times that the game triggers an autosave. Anyway, I went into the Saved Data Management setting on the PS4, deleted the Autosave File, restarted the PS4, and it hasn’t crashed and/or given me the error code since. :-) Hope that helps someone else! I know how incredibly frustrating it was!
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