[Fixed 1.31][PS4] Crashing during travel, save the game, in build mode

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@PoptartJuniper wrote:

This is the most recent tweet on this issue. Please check it out and see if you have a save to share! PS4 users can share saves with the team. 

https://answers.ea.com/t5/Technical-Issues-Consoles/Sims-4-ERROR-CE-34878-0/m-p/9057153/highlight/true#M7833

https://twitter.com/SimGuruNick/status/1226887705318944771

Share your saves! https://answers.ea.com/t5/Technical-Issues-Consoles/Sims-4-crashes-on-PS4-each-time-sims-travel-to-another-lot/m-p/8851358/highlight/true#M6988

Tweet for Save Sharing https://twitter.com/SimGuruLegacy/status/1227741443948564481 

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@manolobeach  Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.

@ohh_dee7  That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.

@jjorinde95  @tigerrun777 

1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

2. Make sure your game is up to date. 

• Go to the PlayStation home screen. 
• Highlight the game you're playing and press the Options button on your controller.
• Select "Check For Update" and install any updates that are available.
• Restart the Console completely.

3. Make sure your Console system software is up to date. PS4 just released a software update not long after Sims updated.

• Select Settings at the top of the PlayStation home screen.
• Choose "System Software Update" and allow any system updates to install.
• Reboot your PlayStation 4.

User @KEW0701 Had luck deleting their autosave file and restarting their console. See Comment Here.

4. Uninstall and Reinstall the Game. 

• Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.

• Select a game or application.

• Set check marks beside the data you wish to delete or Select All.

• Select Delete > then OK to confirm your decision.

5. Drastic Steps. Backup your Drive.

• Put the original Hard drive back in if you have replaced it. 
• Re-initialize the PS4

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@PoptartJuniper wrote:

If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.

1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

2. Make sure your game is up to date. 

• Go to the PlayStation home screen. 
• Highlight the game you want to update and press the Options button on your controller.
• Select "Check For Update" and install any updates that are available.
• Reboot your PlayStation 4.

3. Make sure your Console system software is up to date. PS4 just released a software update not long after Sims updated.

• Select Settings at the top of the PlayStation home screen.
• Choose "System Software Update" and allow any system updates to install.
• Reboot your PlayStation 4.

4. Uninstall and Reinstall the Game. 

• Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.

• Select a game or application.

• Set check marks beside the data you wish to delete or Select All.

• Select Delete > then OK to confirm your decision.

5. Drastic Steps. Backup your Drive.

• Put the original Hard drive back in if you have replaced it. 

6. If none of the above has helped with this error code, the next step is to contact Sony Playstation Support. 

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@SimQARobo wrote:

Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.

These are the ways that you can share user files and media with The Sims 4 team:

(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)

PC/Mac:

• Direct attachment (only for text files)
• You can attach a text file directly to a forum post.
• Upload with a OneDrive account
• How to upload files to OneDrive: LINK
• How to share files from OneDrive: LINK
• The resulting file download URL can be included in a forum post, private message, etc.
• Upload with a Google Drive account
  • How to upload files to Google Drive: LINK
  • How to share files from Google Drive: LINK
  • Click “Get shareable link”
  • The resulting file download URL can be included in a forum post, private message, etc.

Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ .  For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .

Xbox One (videos and screenshots only):

• Upload directly from Xbox One to OneDrive
  • How to record a video or capture a screenshot in Xbox One: LINK
  • Choose the option “Upload to OneDrive”
  • How to share files from OneDrive: LINK
  • The resulting file download URL can be included in a forum post, private message, etc.

PlayStation 4:

There are two ways to share PS4 files with us –

A) Upload directly from PS4 to social media channels (for videos and screenshots only)

 

• How to record a video or capture a screenshot and upload it to social media (Twitter, YouTube, etc.: LINK 
• The resulting link can be included in a forum post, private message, etc.

OR

B) Upload files from a PC or Mac using a USB storage device (for videos, screenshots, or save files)

• Step 1: Format a USB storage device to FAT32 or exFAT using a Mac or PC.  (Note: Do not format to NTFS; that format is currently not supported by PS4)  

• • How to format a USB storage device: LINK

• Step 2: Copy the files to the USB storage device

• For save files:
• How to copy your save data onto a USB storage device: LINK

• For videos or screenshots:
• How to record a video or capture a screenshot and copy it to a USB storage device: LINK

• Step 3: Transfer the files from the USB storage device to a computer

• Step 4: Upload the files to Microsoft OneDrive or Google Drive and share the download link

• How to upload to Microsoft OneDrive with a OneDrive account:
• How to upload files using OneDrive: LINK
• How to share files from OneDrive: LINK
• The resulting file download URL can be included in a forum post, private message, etc.  Please mention the names of the saves that are affected. 

• Upload to Google Drive using a computer with a Google Drive account
• How to upload files to Google Drive: LINK
• How to share files from Google Drive: LINK
• Click “Get shareable link”
• The resulting file download URL can be included in a forum post, private message, etc.  Please mention the names of the saves that are affected. 

We may not accept files uploaded with any other means.

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