[Fixed 1.31][PS4] Crashing during travel, save the game, in build mode
My game has been crashing at each loading screen especially each time sims travel since July...this problem was NOT fixed in the new update although I’ve seen tons of people reporting it. Now, my ga...
Marking as Accepted Solution for visibility purposes
Hi folks,
Thank you for your reports on the crashes you've experienced. There's been a lot of advice shared in this thread. I've gathered it here (and will continue too) and pinned it to the top of the thread purely to help you see and find these steps quicker. Please give them a go and let us know how you get on either way. ❤️
A quick heads up, you may notice your post has been moved here. I've merged a number of threads in with this master thread to help keep information and troubleshooting on this in the one space.
Thank you for your patience as we look into this,
- EA_Lanna
My Game is crashing. What can I try?
@PoptartJuniper has complied and shared some troubleshooting steps >>here<< to help limit the crashes. I've shared the steps under the spoiler tag as well, just click to expand. 🙂 Please try these steps as they may help with the crashes you're experiencing.
@manolobeach Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.
@ohh_dee7That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.
I'm getting the error code "CE-34878-0" when I crash!
For members seeing this Error Code "CE-34878-0", these specific steps may help from @PoptartJuniper. Click the spoiler tag directly below to view them. If that error message continues to pop up after trying the troubleshooting, please 'Report Problem' on PlayStation as @SimQARobo advised >>here<<. @SimGuruNick also asked if simmers could share a save with him via DM's (I'll share how further on in the next section).
If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
PC/Mac:
Direct attachment (only for text files)
You can attach a text file directly to a forum post.
The resulting file download URL can be included in a forum post, private message, etc.
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
Xbox One (videos and screenshots only):
Upload directly from Xbox One to OneDrive
How to record a video or capture a screenshot in Xbox One: LINK
Similar story to you, got the game with PS+ and went a bit overboard with DLC, anyways on topic.
64x64 in Windenburg (Countryside, Dresden House) is what's causing the crash for me too.
The lot itself loads fine. I'm able to make edits with no faults. It's as soon as I open the "Gallery" within the lot in build mode I get the black screen and error CE-34878-0.
Tested different combinations of save data (delete gallery save - load save 1, delete save 1 - restore gallery save - load save 2 etc) to no avail.
The fault doesn't affect any of my other lots besides the 64x64 mentioned.
It doesn't appear to be save dependant, though it still could be.
I wonder if it's to do with a specific item or the lot itself, or a combination of both that's causing the issue?
While writing this I was able to get the gallery to open in the lot, carried on testing. When the camera is facing towards North West it worked, when the camera was facing North East the crash occured.
@xSOLIDxSCORPIONx My crash problems is not correlated to any lots, simmers or items etc. the only thing in common is that it happens whenever the game needs to load/think. So, when in a household, loading in and out of Build mode and managed worlds, loading in and out of CAS, the get to work jobs, visiting other lots and worse of all; SAVING. I can’t even protect myself from this bug..... I haven’t played the game in I don’t know how long, because the game is simply unplayable.
