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NayNayMacrame's avatar
NayNayMacrame
New Rookie
6 years ago

[FIXED] Can't purchase My First Pet

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP07:...
playstation
xbox
7e4e604dfb2ef36's avatar
7e4e604dfb2ef36
5 years ago

I have never asked a question before so apologies if this is in the wrong place. I currently own all of The Sims 4 content on Xbox1 except for the My First Pets stuff pack. Even though I have the base game and the Cats & Dogs expansions, as stipulated in the pack requirements, it says that this pack is unavailable for purchase. In-fact, it no longer even shows me what the pack contains. A feature that I have ALWAYS been able to access. Now, the area where you can preview the CAS and Build/Buy mode items is just an empty white box so I cant even see what the pack includes anymore. I would really like to purchase the My First Pets stuff pack for my Xbox1 console but this issue has persisted for months now. Please help! 

MiamiHeat2008's avatar
MiamiHeat2008
5 years ago

I have Sims 4 with the Cats & Dogs Bundle on disc installed, and I have never been able to install just the My First Pets Stuff pack. According to EA back on their own site on March 31:

On Xbox One

To get the pack on your Xbox One, you first need to own or purchase Cats & Dogs. For $39.99, you can get a bundle including both packs. If you already own Cats & Dogs, you’ll still add the bundle to your cart, but you will only be charged $9.99 for the My First Pet Stuff Pack.

Supposedly I was to be able to get a discount on the Bundle to make it $9.99, but  this issue has never been resolved, even though the problem has been going on for going on over 3 months. I opened support requests with EA, they blamed it on Microsoft. I opened a ticket with Microsoft, they blamed it on EA. So clearly neither side is concerned or really cares to get it fixed, so I guess they don't need the money. Pathetic, really....

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    5 years ago

    @MiamiHeat2008 Your issue is different than the Original Poster. I am uncertain how long it will take to fix the issue with XBox, it has been addressed for PS4.

    I've merged all the digital users to a single thread that covers this issue.

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