[FIXED] Can't purchase My First Pet
Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP07:...
Forum Discussion
@7e4e604dfb2ef367I believe this is similar to the issue with not being able to purchase Cats and Dogs using the in game menu. Are you able to purchase My First Pet pack through the microsoft store instead of using the game menu?
Have you powered down your console completely, unplugged it for a minute, plug it back in and then restart the game to see if maybe you need to clear the cache?
I forgot to mention that yes, I have unplugged the unit and cleared the cache. I actually do this on a regular basis and have done it 3 times i the past 2 months. The My First Pet Stuff Pack has stayed unavailable the whole time.
EA_MaiEA Staff
@7e4e604dfb2ef367 do you own a base game + Cats & Dogs disc version of the game as well, or did you purchase Cats & Dogs separately and digitally on the Microsoft Store? Also, is your base game a disc or digital?@EA_Mai I once owned the disc version of the base game but it stopped working in the xb1 after a few years so I bought the digital version of the base game so I wouldnt need the disc anymore (and it worked). All of my packs, including cats and dogs are digital - I did not know you could even purchase a disc version of the expansions for console. I have never purchased anything in a bundle. All packs were purchased individually.
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- EA_Cade3 years ago
Community Manager
