Forum Discussion

helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

crinrict's avatar
crinrict
Hero+
6 years ago
@helenajade863 What do you mean by home menu ? Do you get any error messages ?

I don't see a video.
  • helenajade863's avatar
    helenajade863
    6 years ago
    @crinrict I'll try and upload the video again...
    I mean to the xbox home screen so whilst the game is loading out of a location the whole game closes down and returns to the xbox home page
  • helenajade863's avatar
    helenajade863
    6 years ago
    • It wouldn't allow me to attach the file to my response if the video is not visible on this message please see my profile video uploads as I've successfully uploaded it to that 
    • crinrict's avatar
      crinrict
      Hero+
      6 years ago
      @helenajade863 Try uploading to youtube and make it unlisted. Then just post the link. Or upload to google drive or one drive.

      So it's basically a crash ? I don't know much about console so might need to move this to the console forum.
      • helenajade863's avatar
        helenajade863
        6 years ago

        https://youtu.be/utDxQB0nyWQ

        Yes so it's pretty much a crash... However I recalled the issue starting after I installed the realm of magic pack.. I unistalled the pack and it allows me to travel with no issues. Once the pack is installed again the issues continue.

        Thanks for all your support so far it's more than appreciated 

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