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kelseyayyx's avatar
kelseyayyx
Rising Newcomer
13 hours ago

Maker packs stopping game from working

Xbox Series S - Maker Packs prevent Sims 4 from launching

I’m experiencing the same issue on Xbox Series S.

The Sims 4 launches normally when no Maker Packs are installed. However, as soon as I install a Maker Pack through Marketplace > My Collection > Manage Storage, the game stops launching and eventually gives me Xbox error 0x8027025A: “The Sims 4 has taken too long to start.”

I have tested this with Maker Packs removed and the game works normally. I also tested installing Summer Trip by itself, with no other Maker Packs installed, and the game immediately stopped launching again.

I have:

  • Reinstalled The Sims 4
  • Completely restarted/power-cycled my Xbox
  • Tried launching offline
  • Confirmed this is my Home Xbox
  • Cleared the Sims 4 reserved space
  • Deleted local Sims save data and allowed it to resync

None of these permanently resolve the problem. The consistent trigger is installing a Maker Pack.

My existing saves also use Maker Pack content, so leaving Maker Packs uninstalled isn’t a workable solution because I cannot safely play those saves without losing/removing their content.

[CM edit - formatting]

crashing
downloads
game packs
xbox

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hey kelseyayyx​, 

    Thanks for taking the time to share the troubleshooting steps you've tried so far. 

    Quick thing to check: some simmers have pointed out that once you quit the game and hover over the Sims 4 tile, there's a message showing the cloud upload status. If you turn off your console before that sync completes, it can lead to the 0x8027025A: “The Sims 4 has taken too long to start” error you've been seeing.

    Can you try installing your Maker Packs and test if waiting for that sync to complete changes anything for you? It might be worth trying that along with these steps specific to the error 0x8027025A. If not, let us know, and we can continue from there. Thanks! 

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