Forum Discussion

helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
5 years ago

@gators82577 Can you please change to the correct game version in your post? 

When you do the version cheat in game, you have to scroll all the way to the top to where it says "base." The numbers after "Base" is the game version.

Edit: Do you have a video of the crash you can attach?

gators82577's avatar
gators82577
5 years ago

Hello, 

I was able to edit the post to replace the base game version # so that has been corrected. I just tried to upload the video I took but this says that it is an extension that is unsupported by this website. Is there another way I can get the video to someone to analyze it?

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    5 years ago

    @gators82577  You can upload it to a google drive or youtube and supply the link if you can't get the video to embed using the post tools.

    I've embedded video that I saved from my Playstation into a post before using the insert a video in the post tools but I am not certain the format XBox uses for its video clips.

    Or did you just record it on your phone? You may need to download it to your PC and use a program to save it in another video format. 

    • gators82577's avatar
      gators82577
      5 years ago

      I am not sure if I am able to record it straight from the xbox since I don't think I can set things to record after the game has fully exited and been brought back to the home screen.  I can try it again later today and see if that is possible.  In the meantime, I was able to upload the video I took on my phone to google drive, and I have the shareable link posted here: https://drive.google.com/open?id=1RZml_IVBgGmAV9qkiMfsVAwBk0eKNcCa  

      I will attempt to take more videos of this later and upload them since I really want to get back into playing this game.  If there are certain circumstances that I should test out and record to see their results then let me know.  Thank you for your help thus far, I hope some sort of right direction can be found here.

    • gators82577's avatar
      gators82577
      5 years ago

      I’m not really sure how this things works, so I will ask you since you seem to be the only one responding. Is someone from EA going to look into this and work on a solution?  It seems really disheartening that no one from EA is responding to this and it has been two months on this post and TWO YEARS on the previous thread that this was discussed on.  The problem was so prevalent that I just uninstalled university and play the game with less crashes (though they do happen still).  I should try to get my money back but if EA doesn’t care enough to even send one person to respond to this then why would they care about offering a refund on a clearly broken product. 

      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hi @gators82577,

        There are EA staff on the forums like myself but we aren't able to respond to every post to confirm we've seen it and are looking into things. That doesn't mean we're not though. 🙂

        Can you share where and what you're doing in-game when the game crashes for you so we can try to reproduce it. And does it always crash at the same point?

        Edit to add: does this also happen when you take your pet to visit the vets?

        Thanks,

        EA_Lanna

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