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helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago

@gators82577  You can upload it to a google drive or youtube and supply the link if you can't get the video to embed using the post tools.

I've embedded video that I saved from my Playstation into a post before using the insert a video in the post tools but I am not certain the format XBox uses for its video clips.

Or did you just record it on your phone? You may need to download it to your PC and use a program to save it in another video format. 

gators82577's avatar
gators82577
5 years ago

I’m not really sure how this things works, so I will ask you since you seem to be the only one responding. Is someone from EA going to look into this and work on a solution?  It seems really disheartening that no one from EA is responding to this and it has been two months on this post and TWO YEARS on the previous thread that this was discussed on.  The problem was so prevalent that I just uninstalled university and play the game with less crashes (though they do happen still).  I should try to get my money back but if EA doesn’t care enough to even send one person to respond to this then why would they care about offering a refund on a clearly broken product. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @gators82577,

    There are EA staff on the forums like myself but we aren't able to respond to every post to confirm we've seen it and are looking into things. That doesn't mean we're not though. 🙂

    Can you share where and what you're doing in-game when the game crashes for you so we can try to reproduce it. And does it always crash at the same point?

    Edit to add: does this also happen when you take your pet to visit the vets?

    Thanks,

    EA_Lanna

    • gators82577's avatar
      gators82577
      5 years ago

      What additional information do you need?  I provided a video showing it happen, an entire thread of people explaining that the same thing happened to them (a thread you closed as solved for some strange reason), and a description of the scenario as the original post to this thread.  Please give me something specific that the team would need to know and I will do my best to provide it. 

      Edit: to answer your edit question: sometimes it does but that isn’t the only thing that causes the crash, seemingly it is whenever you’re trying to leave the home lot to travel somewhere else. 

      • becknikolett's avatar
        becknikolett
        5 years ago

        Product: The Sims 4
        Platform:Microsoft XBOX One
        Which language are you playing the game in? English
        How often does the bug occur? Often (50% - 99%)
        What is your current game version number? X
        What expansions, game packs, and stuff packs do you have installed? City living, Cats and dogs, Vampires, Tiny living, Laundry day stuff, Glamour stuff, Eco lifestyle
        Steps: How can we find the bug ourselves? Simply play and play and suddenly without warning the game will close.
        What happens when the bug occurs? The game simply closes.
        What do you expect to see? The game not to close randomely.
        Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
        Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

        ‌

        Dear fellow simmers, 

        Is it just me having problem with sims 4 on xbox one today? Its working fine then will randomely close on me from time to time. Then I start it again, its ok and it will close again. Anyone else experiencing this?

        I got eco lifestyle when came out and there was no problem at all it appeared only today.

        So you guys have any advise for me maybe?

        Niki

        Edit By Crinrict: Fixed Duplicate Template, Added Tag

    • gators82577's avatar
      gators82577
      5 years ago

      Has their been an update on this?  It has been months and this problem still exists. I haven’t had anyone reach out to me for further context so I figured I’d ask before losing complete faith in EA. 

  • Alexandria554's avatar
    Alexandria554
    5 years ago

    Ever since the update with knifty Knitting I can not play without crashing or have other issues. It will completely exit out of the game and if I open it I have to start over. I've uninstalled everything and reinstalled it, that didn't work. My character does not follow the commands well. The fast forward freezes a lot. I've had a glitch where they won't go to work no matter what I do or if I tell them to do something the command completely disappears. I have everything except for eco-living. I've tried rebooting the system and clearing the cache. This is been a problem for a very long time but it got so much worse after this update.

      • EricaMims2020's avatar
        EricaMims2020
        5 years ago

        Is ea going to do something about this. I am to the point where I am going to stop playing or buy any other games from EA. It is apparent that others aren't satisfied with other games made by EA either. So please don't take my word lightly. Just tell us if it can be fixed or not so we can make the decision to deal with it or move and no longer invest money into this game. Ty

    • GoldenNyte's avatar
      GoldenNyte
      5 years ago

      It often happens for me During Or After I use Build mode without fail. Clearing Cache Don't do a thing for me well maybe adds about 10 extra minutes of playtime before it crashes and Uninstall and reinstall doesn't help either.The Last update I can remember that ran pretty well for me was Well September/October 2019 after that I got the Harvestable bug from november 2019 then Cracking audio from the Eco Life update and frequent crashing. I am wondering if Seasons is the culprit heavy fps usage during Storms and Blizzards. As I said before EA Fix your S#!T Now!!!

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