Forum Discussion

helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago
@helenajade863 If we can get PS4 users to share crashing saves, then it would help XBox also since you all can't share crashing saves. The Guru's have been asking for PS4 saves for a couple months now. Otherwise I have linked everything in the solution post that has been recommended and other users have advised helped them.

For PS4 usually just deleting the autosave and manually loading saves (never loading the autosave essentially) by pressing "Load Game" from the start menu stops the crashing from build/travel/CAS exit.

If not, save before you travel, go to the CAS, or enter build mode is all I can recommend if you have exhausted the troubleshooting on XB1.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hi there, a wee heads up.

    A few recent posts have been removed from this thread to limit thread derailment. This thread and the technical issues board are both dedicated to flagging technical issues and receiving technical advise to help with those issues. Please aim to keep those on topic as derailment breaks the forum rules.

    Thanks,

    EA_Lanna
  • helenajade863's avatar
    helenajade863
    6 years ago

    @PoptartJuniper Okay so I've uploaded a vid to YouTube with this error.. Why has this not been asked for by other xbox users too as we don't have the same privileges as PS players... We need a resolution ASAP it's gone on for too long

    @PoptartJuniper The main issue with this bug is when you're trying to SAVE and/or Travel it crashes so you loose all progress you have made while playing.. In most case's it's not long before the crash happens.

    (CM: double post merged together)

    • PoptartJuniper's avatar
      PoptartJuniper
      Hero (Retired)
      6 years ago

      @helenajade863 @CrypticKam 

      It's wonderful that you have posted a video to this thread showing what happens in your game.

      You are both welcome to air your grievances and discuss your thoughts, but please do so on the General Discussion and Feedback forum as your posts have become feedback and a discussion and you are not looking for further tech support. This thread and forum is for Tech Support issues.

      • CrypticKam's avatar
        CrypticKam
        Rising Adventurer
        6 years ago

        This is where my Xbox keeps load stalling. Does this about 50% of the time.  When I get in the game it will eventually crash to the home screen while traveling, coming out of build mode, loading the manage household or going back to the world maps after playing the game.  When I try to load back in it stalls on the same spot in the picture. I have to close the game and try again. 

        Is anyone even working on a fix for this? I haven't seen anyone post that the dev's even care and I know a lot of people have this problem. Creating a game breaking expansion pack with two garbage patch fixes and walking away from the issue altogether is not how you treat paying customers!  I'm far from impressed. Please do not make anymore expansions if you can't do it without utter devastation to what we had. Botch jobs for money is unacceptable!

  • NotBarney's avatar
    NotBarney
    5 years ago

    Hey, I read there’s been some crashing problems on Xbox, and they’ve made the game slightly more annoying than fun for me. Until they’re debugged, I’ll find something else to do. If anyone learns about them being resolved, please post a response here.

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