Sims 4 still not working on console

Hello! I’ve been struggling with this for MONTHS now and have no clue what to do anymore. Every single time without fail I try and play the Sims 4 on my PS4 in CAS they just spin around and zoom in and out to the point it’s impossible to play and it’s the same way if I can even get past that into build and buy mode. I’ve deleted the game and redownloaded it and restarted my console I’m at a loss of what I should do. All my packs are on there and I can play Fortnite with nearly zero issue 😭