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What additional information do you need? I provided a video showing it happen, an entire thread of people explaining that the same thing happened to them (a thread you closed as solved for some strange reason), and a description of the scenario as the original post to this thread. Please give me something specific that the team would need to know and I will do my best to provide it.
Edit: to answer your edit question: sometimes it does but that isn’t the only thing that causes the crash, seemingly it is whenever you’re trying to leave the home lot to travel somewhere else.
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.28.72.2300
What expansions, game packs, and stuff packs do you have installed? Get To Work, Island Living, Seasons, Fitness, Cool Kitchen
Steps: How can we find the bug ourselves? I guess just make sure your game is updated ?
What happens when the bug occurs? Almost as soon as I load up my game, it crashes. There doesn’t seem to be any rhyme or rhythm to when it happens
What do you expect to see? That I can play without crashes
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I know that the June update caused crashing etc. and that there was supposed to be a ‘hot fix’ or something but I’ve even had the July update and it’s still crashing. I didn’t notice until today because I was away for two weeks but I have tried all the advice in restarting, resetting etc. I even deleted some games off my Xbox in case it was a storage issue. I tried for an hour and no result.
(CM: Thread title formatting adjusted)
I can’t seem to play at all.
- 6 years ago@LattiePattie I’m currently having this issue as well with my Xbox one. As soon I updated sims, it has been crashing randomly. Super frustrating.
- 6 years ago@Tempaluvo It’s so annoying - I’m forced to start a new game and eurgh how frustrating
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