Forum Discussion

helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago

@kzambelli001 @TASHAZKITTEN The troubleshooting post is here XB1 Crash for Travel/Save/Build/CAS Troubleshooting, it sounds like you have done most of it. I would try deleting your autosave from your console and cloud and letting the game generate a new one. This has helped others but not everyone.

Other users have had success migrating their sims to a new save by saving everything they want to save into the library and placing them in a new game. A thread discussing this is here Very Frequent Blue Screen Crashes

PS4 users are submitting saves to the bug team to have this looked at, unfortunately only PS4 and PC users can share saves.

helenajade863's avatar
helenajade863
6 years ago
@PoptartJuniper are Any more updates due for this issue? It's still happening on my console... 😴
    • helenajade863's avatar
      helenajade863
      6 years ago
      @PoptartJuniper I've tried them options more than once it's still not fixed as the crash is still occurring when taking photos and travelling. So it's not a new update its just the same troubleshooting methods that have been suggested since the issue was raised.
      • PoptartJuniper's avatar
        PoptartJuniper
        Hero (Retired)
        6 years ago

        @helenajade863 EA is aware of the issue and is looking in to it. I can not offer anything more than what has already been said.

        You can migrate to a new save, moving all your sims or starting new until it can be addressed.

        You may still find the crashing on new saves, it has helped some and not others.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,749 PostsLatest Activity: 55 minutes ago