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helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago

The QA team is aware of the crashing issue for XB1.

For any other issue, please read this thread [Read First][Current Issues] Game Issues or Crashes

For Crashes with Error codes, please open a bug report on the Bug Forum.

A current issue exists that is affecting saves and can cause issues. Please check this thread and post there if this is what you are seeing: [CURRENT ISSUE] Game creating tons empty households/Save game bloat/Insane Lag

For Crashing without error codes, please see the following:

These crashes are not reproducible crashes, they happen without warning and at different times during gameplay.

This issue is most common with:

  • Original XBox Consoles
  • Owning a lot of packs
  • Very old Saves
  • Saves with lots of played households
  • Lots of items in builds, including the use of lots of different packs in builds
  • Lots of Sims in relationship panels of played sims because of lack of game relationship culling (Think friend of the world on a sim without aging on, etc.)
  • The use of large lots (50x50, 64x64)

Deleting everything from sim and household inventories for all played sims may help with the crashing.

Saving your played sims and households/houses to the library and placing them down in a new save may help with the crashing.

A help thread with more ideas that may help to reduce crashing is here Autonomy and Simulation Lag 

The following is general troubleshooting, and may not help with this specific issue.

1. Turn off Your system completely

Spoiler
  • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  • Unplug the console's power cable. Wait 10 seconds.
    Important Be sure to wait at least 10 seconds. This step resets the power supply.
  • Plug the console power cable back in.
  • Press the Xbox button on your console to turn it on. 

2. Make sure your game is up to date.

Spoiler
To set your console to automatically receive updates:
  • Press the Xbox button to open the guide.
  • Select System > Settings > System > Updates & downloads.
  • Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

3. Make sure your Console system software is up to date. 

Spoiler
  • Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
  • Select System > Settings > System > Updates & downloads.
  • Under Updates, you’ll see:
    • Console update available. Select this button to begin your update, or
    • No console update available. This means your console is up to date

4. Delete your Sims 4 Auto Save

Spoiler
  • On Home, select My games & apps.
  • Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
  • In the menu on the left side of the screen, scroll down to Saved data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
  • You'll be prompted to confirm deletion of this game save data:
    • Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. You do not want to sync the Autosave from the cloud, you want the game to make a new one.

5. Uninstall and Reinstall the Game. 

Spoiler
Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game:
  1. Press the Xbox button to open the guide, then select My games & apps and then Games.
  2. Highlight the game you want to uninstall, press the Menu button, and then select Uninstall.
You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.
PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
5 years ago

Please update to V1.29 on your console.


XB1 Update and Power Instructions

Spoiler

1. Turn off Your system completely

  • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  • Unplug the console's power cable. Wait 10 seconds.
    Important Be sure to wait at least 10 seconds. This step resets the power supply.
  • Plug the console power cable back in.
  • Press the Xbox button on your console to turn it on. 

2. Make sure your game is up to date.

  • To set your console to automatically receive updates:
    • Press the Xbox button to open the guide.
    • Select System > Settings > System > Updates & downloads.
    • Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

3. Make sure your Console system software is up to date. 

  • Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
  • Select System > Settings > System > Updates & downloads.
  • Under Updates, you’ll see:
    • Console update available. Select this button to begin your update, or
    • No console update available. This means your console is up to date.

If the crashing while travel or exiting the CAS/Build mode, or when saving and exiting still occurs please let me know.

  • mumofharry's avatar
    mumofharry
    Seasoned Ace
    5 years ago

    @PoptartJuniper Its still crashing after update why did you think it wouldn't? It didn't say in the patch notes that it was fixed i really dont think it will be anytime soon i think console players are very neglected

  • JZK321's avatar
    JZK321
    5 years ago

    New Patch same Problems! The game continues to crash when traveling and exiting not only build and buy mode but CAS as well.

    • CrypticKam's avatar
      CrypticKam
      Rising Adventurer
      5 years ago
      @JZK321 Same here. The more I play the more frequently it happens. Constantly having to start the game again.
      • CrypticKam's avatar
        CrypticKam
        Rising Adventurer
        5 years ago

        My main family's home lot crashes like crazy. If I save after 10 minutes of gameplay it crashes without saving ant gives no error code. Then I'm looking at 4 long loading screen just to get back to the game. Also happens on most played lots when leaving build mode while playing as a member of that lot. My main household has a veterinary business and that lot never crashes but the house lot does. Also if I travel to the veterinary clinic by clicking the cash register, then the airplane it never crashes. So basically most of my lots crash coming out of buildi mode, when traveling to world map, and when returning to the main menu screen.  Sometimes it crashes coming out of CAS.

        Also having pretty bad lag issues at the veterinary business and hosting events when giving a command.  I see it go into the queue but wastes a lot of time before performing it.  If managing a n employee it may even cancel the command in the queue on its own. Promotions and training has become an awful chore that wastes so much time on the clock. I have to constantly argue with the queue until it finally performs. 

        I'm playing on Xbox One, I own all packs, everything is updated, cache has been cleared multiple times and I've uninstalled the game  and reinstalled it.  I'd like to add that uninstalling/reinstalling is such a waste of my time. Not once has that ever solved any of my problems in the  game. 

        Really need a fix here guys!  Please get someone working on a patch fix. We don't need anymore packs until the game is properly working. 

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