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helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago

The QA team is aware of the crashing issue for XB1.

For any other issue, please read this thread [Read First][Current Issues] Game Issues or Crashes

For Crashes with Error codes, please open a bug report on the Bug Forum.

A current issue exists that is affecting saves and can cause issues. Please check this thread and post there if this is what you are seeing: [CURRENT ISSUE] Game creating tons empty households/Save game bloat/Insane Lag

For Crashing without error codes, please see the following:

These crashes are not reproducible crashes, they happen without warning and at different times during gameplay.

This issue is most common with:

  • Original XBox Consoles
  • Owning a lot of packs
  • Very old Saves
  • Saves with lots of played households
  • Lots of items in builds, including the use of lots of different packs in builds
  • Lots of Sims in relationship panels of played sims because of lack of game relationship culling (Think friend of the world on a sim without aging on, etc.)
  • The use of large lots (50x50, 64x64)

Deleting everything from sim and household inventories for all played sims may help with the crashing.

Saving your played sims and households/houses to the library and placing them down in a new save may help with the crashing.

A help thread with more ideas that may help to reduce crashing is here Autonomy and Simulation Lag 

The following is general troubleshooting, and may not help with this specific issue.

1. Turn off Your system completely

Spoiler
  • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  • Unplug the console's power cable. Wait 10 seconds.
    Important Be sure to wait at least 10 seconds. This step resets the power supply.
  • Plug the console power cable back in.
  • Press the Xbox button on your console to turn it on. 

2. Make sure your game is up to date.

Spoiler
To set your console to automatically receive updates:
  • Press the Xbox button to open the guide.
  • Select System > Settings > System > Updates & downloads.
  • Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

3. Make sure your Console system software is up to date. 

Spoiler
  • Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
  • Select System > Settings > System > Updates & downloads.
  • Under Updates, you’ll see:
    • Console update available. Select this button to begin your update, or
    • No console update available. This means your console is up to date

4. Delete your Sims 4 Auto Save

Spoiler
  • On Home, select My games & apps.
  • Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
  • In the menu on the left side of the screen, scroll down to Saved data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
  • You'll be prompted to confirm deletion of this game save data:
    • Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. You do not want to sync the Autosave from the cloud, you want the game to make a new one.

5. Uninstall and Reinstall the Game. 

Spoiler
Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game:
  1. Press the Xbox button to open the guide, then select My games & apps and then Games.
  2. Highlight the game you want to uninstall, press the Menu button, and then select Uninstall.
You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.
HindeanODB's avatar
HindeanODB
6 years ago

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? TheSims4_1.29.80.2300_x64__zwks512sysnyr
What expansions, game packs, and stuff packs do you have installed? City Living, Vintage Glamour Stuff, Perfect Patio Stuff, Luxury Party Stuff, Cool Kitchen Stuff, Dine Out, Romantic Garden Stuff, Get to Work, Backyard Stuff, Cats & Dogs, Laundry Day Stuff, Get Together, Spooky Stuff, Seasons, Outdoor Retreat, Jungle Adventure, Get Famous, Movie Hangout Stuff, Bowling Night Stuff, Fitness Stuff, Spa Day, StrangerVille, Island Living, Moschino Stuff, Realm of Magic, My First Pet Stuff
Steps: How can we find the bug ourselves? setup a character, load some things in each world. start taking care of a pet, attempt to take pet to vet. or load the world and wait 2 mins.
What happens when the bug occurs? The game will immediately crash. The game will instantly stop working and screen turns black and goes right back to Xbox dashboard/main menu. (no error is produced, no explanation as to why this is happening is shown). the game just crashes and i can no longer play it.
What do you expect to see? I expect the game to function.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

i could include a video, but all you will see is this:

the game loads,

i choose play to continue the game,
the world map loads up,
I press play to start the world i choose,
the picked area loads up,


i see buildings and all my stuff,
then i can just spin the view around (right thumb stick push to the right or left and and up down)
i do this for about 2 mins and the game will immediately crash to black and stop working and exits.
OR
i can choose to visit the vet and it will crash after it starts the moving to new area animations

basically no matter what i choose to do, the game crashes after a few minutes (no more than 5mins, no less than 2mins)

i am unable to play the game at all at this point.


Things i have tried to fix this issue:

Every "Help" thing on this forum,
I have deleted the save
I have deleted the auto save and redownloaded it from the cloud
I have uninstalled the game and reinstalled it

I have completely factory reset and deleted my hard drive on my xbox and started from scratch
-installed the xbox os
-installed the game
-installed each DLC in the order that it was released for console by date (there is only 4 that i do not own at this point)


No matter what i choose to do, it will crash every time, there is no work around for this, there is no quick fix, this is a programming error somewhere that needs addressed.

the only other thing i can provide here is my console version: perhaps that is the issue in conjunction with your game
Console OS Version 10.0.19041.3980 (rs_xbox_release_2008.200721-0000) Shell Version 1.0.2007.20007

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago
    @HindeanODB This crash is happening when you try to load a family? Just when travelling?

    Actually a video would be great if you can add one.
  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago

    @HindeanODB I've moved your post to the current thread on this issue. Please read and do the troubleshooting in this post here XB1 Crash for Travel/Save/Build/CAS Troubleshooting. I would try deleting your autosave from your console and cloud and letting the game generate a new one. This has helped others but not everyone.

    Other users have had success migrating their sims to a new save by saving everything they want to save into the library and placing them in a new game. A thread discussing this is here Very Frequent Blue Screen Crashes

    PS4 users are submitting saves to the bug team to have this looked at, unfortunately only PS4 and PC users can share saves.

    EA is aware of this issue and looking into it.

    You did not provide any answers to my questions regarding your crash, and it sound similar to the already reported issue.

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