Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? TheSims4_1.29.80.2300_x64__zwks512sysnyr
What expansions, game packs, and stuff packs do you have installed? City Living, Vintage Glamour Stuff, Perfect Patio Stuff, Luxury Party Stuff, Cool Kitchen Stuff, Dine Out, Romantic Garden Stuff, Get to Work, Backyard Stuff, Cats & Dogs, Laundry Day Stuff, Get Together, Spooky Stuff, Seasons, Outdoor Retreat, Jungle Adventure, Get Famous, Movie Hangout Stuff, Bowling Night Stuff, Fitness Stuff, Spa Day, StrangerVille, Island Living, Moschino Stuff, Realm of Magic, My First Pet Stuff
Steps: How can we find the bug ourselves? setup a character, load some things in each world. start taking care of a pet, attempt to take pet to vet. or load the world and wait 2 mins.
What happens when the bug occurs? The game will immediately crash. The game will instantly stop working and screen turns black and goes right back to Xbox dashboard/main menu. (no error is produced, no explanation as to why this is happening is shown). the game just crashes and i can no longer play it.
What do you expect to see? I expect the game to function.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
i could include a video, but all you will see is this:
the game loads,
i choose play to continue the game,
the world map loads up,
I press play to start the world i choose,
the picked area loads up,
i see buildings and all my stuff,
then i can just spin the view around (right thumb stick push to the right or left and and up down)
i do this for about 2 mins and the game will immediately crash to black and stop working and exits.
OR
i can choose to visit the vet and it will crash after it starts the moving to new area animations
basically no matter what i choose to do, the game crashes after a few minutes (no more than 5mins, no less than 2mins)
i am unable to play the game at all at this point.
Things i have tried to fix this issue:
Every "Help" thing on this forum,
I have deleted the save
I have deleted the auto save and redownloaded it from the cloud
I have uninstalled the game and reinstalled it
I have completely factory reset and deleted my hard drive on my xbox and started from scratch
-installed the xbox os
-installed the game
-installed each DLC in the order that it was released for console by date (there is only 4 that i do not own at this point)
No matter what i choose to do, it will crash every time, there is no work around for this, there is no quick fix, this is a programming error somewhere that needs addressed.
the only other thing i can provide here is my console version: perhaps that is the issue in conjunction with your game
Console OS Version 10.0.19041.3980 (rs_xbox_release_2008.200721-0000) Shell Version 1.0.2007.20007
