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helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

CrypticKam's avatar
CrypticKam
Rising Adventurer
5 years ago

I now have 2 of my main houses that won't load. I crash to my Xbox home screen every time. Family #1 has a home lot file size of 573 kb and a family size of 657 kb according to the gallery.  Family #2 has a home lot file size of 6 mb and a family size of 145 kb. Not sure how that lot file got so big. Anyway, it was completely playable 2 months ago with zero problems. Now it will not load. My gallery has been cleaned up.  Tons of Maxis files removed. When will my game stop crashing while traveling? When will my lots be playable again?  We've been waiting for a fix way too long! 

I've done all the steps you recommended and it did not help at all. This IS an EA issue that needs to be addressed. 

 
CrypticKam's avatar
CrypticKam
Rising Adventurer
5 years ago

IMPORTANT UPDATE 

I have 2 Xboxes in my house. The one I play Sims on is an Xbox One S and this one is having terrible issues playing the game.  As stated above it won't load 2 of my houses. I figured I'd load all the Sims packs on my other Xbox and try it. This one is an Xbox One X. It loads everything without a crash so far. I can actually play my game like it should be played. Figured I should share this information. Performance wise my S is not handling it but my X is. My plans are to get the new Xbox when it comes out soon so the performance on that is like a gaming PC. The Sims game requires a lot of your machine. 

  • yoyo950812's avatar
    yoyo950812
    5 years ago

    I literally don't know what else can be done. Every other update on Xbox for the Sims 4 that comes out prevents me from playing the game. I haven't played the game in almost two months because everytime I try to save it crashes leaving everything I just done unsaved so I would have to start all the way over and that's annoying. I have all of the packs and literally all that money is wasted because I can't even play the game. Is there something I else I can do? The things that I already tried were deleting the whole game/packs and reinstalling them (DIDN'T WORK), deleted my reserved space (DIDN'T WORK), lowered the performance in the settings just to see if that would help (DIDN'T WORK). I'm all out of ideas I'm just a sims fanatic who misses playing the Sims please help me! 

  • stsmiler's avatar
    stsmiler
    Seasoned Scout
    5 years ago
    @CrypticKam Have you still been able to play on the XB1 X without any crashing issues? I’m hoping they patch XB1 with this big snowy escape update, but if they don’t, curious as to whether it’s worth it to upgrade from the S.

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