Forum Discussion

helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

gators82577's avatar
gators82577
Seasoned Rookie
6 years ago

What additional information do you need?  I provided a video showing it happen, an entire thread of people explaining that the same thing happened to them (a thread you closed as solved for some strange reason), and a description of the scenario as the original post to this thread.  Please give me something specific that the team would need to know and I will do my best to provide it. 

Edit: to answer your edit question: sometimes it does but that isn’t the only thing that causes the crash, seemingly it is whenever you’re trying to leave the home lot to travel somewhere else. 

JemRae's avatar
JemRae
5 years ago

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? sp10 1.assets.live-sp10.166
What expansions, game packs, and stuff packs do you have installed? university, island living, get famous, seasons, city living, get together, get to work, cats and dogs, parenthood, dine out, spa day, tiny living, my first pet, laundry day, toddler stuff, bowling night,. vintage glamour, backyard stuff, kids room, romantic garden, move hangout, cool kitchen, perfect patio, luxury party
Steps: How can we find the bug ourselves? whilst playing the sound starts to distort and then eventually crashes the game and goes back to xbox home
What happens when the bug occurs? crashes and closes game
What do you expect to see? this not happening
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. downloaded cats and dogs and my first pet

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see above

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