6 years ago

Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...

playstation

xbox

EA_Solaire
3 years ago
Hey all,

This issue was resolved in Patch 1.70.

Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

PoptartJuniper

Hero (Retired)

6 years ago

The QA team is aware of the crashing issue for XB1.

For any other issue, please read this thread [Read First][Current Issues] Game Issues or Crashes

For Crashes with Error codes, please open a bug report on the Bug Forum.

A current issue exists that is affecting saves and can cause issues. Please check this thread and post there if this is what you are seeing: [CURRENT ISSUE] Game creating tons empty households/Save game bloat/Insane Lag

For Crashing without error codes, please see the following:

These crashes are not reproducible crashes, they happen without warning and at different times during gameplay.

This issue is most common with:

Original XBox Consoles
Owning a lot of packs
Very old Saves
Saves with lots of played households
Lots of items in builds, including the use of lots of different packs in builds
Lots of Sims in relationship panels of played sims because of lack of game relationship culling (Think friend of the world on a sim without aging on, etc.)
The use of large lots (50x50, 64x64)

Deleting everything from sim and household inventories for all played sims may help with the crashing.

Saving your played sims and households/houses to the library and placing them down in a new save may help with the crashing.

A help thread with more ideas that may help to reduce crashing is here Autonomy and Simulation Lag

The following is general troubleshooting, and may not help with this specific issue.

1. Turn off Your system completely

Spoiler

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn it on.

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely. Unplug the console's power cable. Wait 10 seconds. Important Be sure to wait at least 10 seconds. This step resets the power supply. Plug the console power cable back in. Press the Xbox button on your console to turn it on.

2. Make sure your game is up to date.

Spoiler

To set your console to automatically receive updates:

Press the Xbox button to open the guide.
Select System > Settings > System > Updates & downloads.
Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

To set your console to automatically receive updates: Press the Xbox button to open the guide. Select System > Settings > System > Updates & downloads. Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

3. Make sure your Console system software is up to date.

Spoiler

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
Select System > Settings > System > Updates & downloads.
Under Updates, you’ll see:
- Console update available. Select this button to begin your update, or
- No console update available. This means your console is up to date

Make sure your console is connected to the internet, and then press the Xbox button to open the guide. Select System > Settings > System > Updates & downloads. Under Updates, you’ll see: Console update available. Select this button to begin your update, or No console update available. This means your console is up to date

4. Delete your Sims 4 Auto Save

Spoiler

On Home, select My games & apps.
Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
In the menu on the left side of the screen, scroll down to Saved data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
You'll be prompted to confirm deletion of this game save data:
- Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. You do not want to sync the Autosave from the cloud, you want the game to make a new one.

On Home, select My games & apps. Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons. In the menu on the left side of the screen, scroll down to Saved data, then highlight the saved data for your gamertag on the right and press the A button on your controller. You'll be prompted to confirm deletion of this game save data: Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. You do not want to sync the Autosave from the cloud, you want the game to make a new one.

5. Uninstall and Reinstall the Game.

Spoiler

Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game:

Press the Xbox button to open the guide, then select My games & apps and then Games.
Highlight the game you want to uninstall, press the Menu button, and then select Uninstall.

You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.

Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game: Press the Xbox button to open the guide, then select My games & apps and then Games. Highlight the game you want to uninstall, press the Menu button, and then select Uninstall. You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.

KIngTai98

5 years ago

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.31.106.2300
What expansions, game packs, and stuff packs do you have installed? All of them other than spooky stuff and luxury party stuff.
Steps: How can we find the bug ourselves? By going into build mode then exiting build.
What happens when the bug occurs? It won't let me move then it freezes then it takes me to my home screen.
What do you expect to see? I expect my game not to crash when I exiting build mode,
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure

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Cannot add video

crinrict
Hero+
5 years ago
@KIngTai98 Merged your post with the master crashing thread on build mode crashes
- ra7orrat
  5 years ago
  On Xbox1, I got two households where I got the issue of crashing when exiting build mode.
  Usually the first time I open buildmode and exit it all works fine but if I do it a seconde time the game crashes.
  The weird thing is that (at least for now) it is just happening for those 2 households on their homelot.
  This has started after I installed NK btw.
  - helenajade863
    5 years ago
    In the houses that you're playing in do they have basements?
    Ive noticed if I play a house hold with basements the crash happens more often same with having a pregnant sim in the house also

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[FIXED] [XB] Crashing during travel, save the game, in build mode

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