Forum Discussion

6 years ago

Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...

playstation

xbox

EA_Solaire
3 years ago
Hey all,

This issue was resolved in Patch 1.70.

Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

Cuddles0069

5 years ago

So I went in and put everything on the internal drive. There was like 3 or 4 packs that had downloaded on the external drive. They are all for sure currently only on the internal now. I restarted my console and went back into my game. I had to edit something before it would allow me to do after pics so I added an item, saved and went back into live mode. It did not glitch out so I took pics. After the pictures were done it glitched out and went to the main menu. Ahhh I thought for sure this had worked. If I uninstall and reinstall, will I lose all my builds, families and everything I've worked for over the years?

Cuddles0069

5 years ago

I did go back in again and just tried to get through it this time. Got to the point it let me show the place and after 2 failed attempts I just chose not to and went home with the earnings. Saved and continued the game. It did not close out on me anymore after that but it was glitchy. Perhaps after it sits overnight I can do a clear cashe on it and 🤞 fingers crossed it will work better. I appreciate your assistance on this, thank you.

EA_Aljo
Community Manager
5 years ago
@Cuddles0069

It sounds like some progress was made. Can you tell me how it's acting glitchy?
- Cuddles0069
  5 years ago
  I think the glitchy part may have just been due to starting right after moving things. I got on this evening and have been playing for about 3hrs just fine. No glitching behavior or any funny business. So I set her up to do a Reno and saved right before as always so I don't lose my progress. She went to the house, talked to each of the people and about 3mins into it, it shut down and went to the main menu.
  Perhaps it's specifically with this pack since its only happening with it? Should I uninstall the pack and reinstall? Or would that help?
  - Cuddles0069
    5 years ago
    So I uninstalled and reinstalled that particular pack and made sure it was only installed on the internal memory. Went back in to play and got as far as to take the before pictures and it closed out. I am so frustrated now. I am completely lost on what else to do here.