Forum Discussion

Hero (Retired)

5 years ago

Solved

[FIXED][PS4] Sims 4 Random Crashing Patch 1.33

Please Patch your game to 1.34 to correct the crashing issue. Please ONLY post about the crashing in this thread. For any other issue, please read this thread [Read First][Current Issues] Game Iss...

playstation

xbox

SimQARobo
5 years ago
Hello all.

We just released a patch (Version 1.34) on PS4 and XBOX One to fix many of the crashing issues being experienced.

Please update your game and give it a try. If you're still running into random crashes, please let us know.

Thank you for your patience.

SimQARobo

EA Staff

5 years ago

Marked as Solution for Visibility Purposes

Hello again.

For the time being, we no longer need saves for random crashes. The team is still hard at work on those.

If you have a crash with specific steps for reproduction though, those saves may still be useful to the team.

Instructions again on how to send saves:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

And the link to Nick's post again from yesterday, which may be helpful:
https://forums.thesims.com/en_US/discussion/983645/crashing-with-the-november-10-update

Thank you.

Wazzuman88

5 years ago

Hey All, I have an idea about a workaround that may or may not be useful to you...

Many months ago, when I first installed Seasons, I had similar random crash issues. It happened during save/load, Build mode, CAS, and sometimes in just normal gameplay. Out of the blue, the game would crash with error code (CE-34878-0) - the generic error code sent by the console. Now its happened again.

At that time, I was able to mitigate and eventually eliminate the problem by doing the following;

- Trimmed the number of savegames slots I was using to 2.

- I went through my inventories, and sold or deleted all items in stacks of 99+. Household inventory, Sim inventory, refrigerators, flower tables..all of them. Do I really NEED 5 DJ Candy figurines? lol The game does not like large stacks of items. i kept like 1 of each item - I had clone machine in case i needed more. Duplicato from RoM would work as well, I suspect. XD

- Removed custom items in BM. I had a bunch of 'Paint from Reference' objects on my walls. Also, photos. I got rid of most them.

- After each household was 'purged', I would do a save.

- Deleted or marked as 'Unplayed' any Sims I did not absolutely need. I dropped the number down to 12/150.

Anyway, that worked for me at that time. Am currently doing same while playing WITH sound on and Seasons uninstalled. So far, Build Mode, Savegame, and CAS seem to be working fine, with no issues. Game is way less laggy, also.

This latest update contained major changes, as did Seasons. Rental lots on every map? Sentiment system? Platforms? These are NOT trivial changes and it should have been tested far more thoroughly than it was, but I'll save that commentary for later. For now, EA needs to rollback to a pre-1.33 version. At least until they fix Seasons and this latest patch.

Wazzuman88
5 years ago
Forgot to mention a couple things in previous post...
- Unique items to remove: DJ mixed tracks, comedy routines, and Environmentalist Research notes. The game will not allow you to select and delete certain items, such as comedy routines. In that case, I gifted them to my roommate, The Grim Reaper. I hope he reads them XD
- Plants: I cropped my garden from about an acre to 32 plants.
- Last thing, and muy importanto: Power cycle your device to clear the cache.
Cheers!
- Metior_Ice
  Hero
  5 years ago
  I'll probably give things another try after I get some rest.
  I tried to come up with some build mode stuff that might at least make it easier for sims to move around provided that there path is blocked when using stairs or platforms.
  Things that have helped:
  Stairs: If you can remove the rooms directly above the stairs, you should have a house that your sims can get around in again.
  If you use fences to wall off the ledges at the top of the stairs: Replace the fences with half walls and make sure the space isn't closed off by fences where the top of the stairs meet the upper floor.
  Stairs Outside: The stairs can still have a roof above them provided there is an entire floor between the top of the stairs and the roof. If you can put the stairs outside, that'll work even better.
  Patios are your friend: You can use patio decks as a connector between a room and stairs outside a room. This appears to work.
  Platforms: As long as the platforms are half the height of the room walls, they appear usable.
  Using platforms as a substitute for stairs might only work outside a room.
  
  Spend less time in Build Mode: I'm going to test it later, but I think I encounter the crashes more often as I spend more time in build mode. The sound almost always cuts out while in build mode and did not return after it cut out. Crashes occurred shortly after a loss of sound.
  
  This part may be difficult to do if stairs that used to be usable need to be edited. I'll be experimenting with this next.
  Reinstall the game: This is a huge pain, but I think it helped significantly. When I reinstalled the game, I was able to do things in the game a little easier. I'm going to reinstall the game again while I take a nap or watch Netflix. I attempted the reinstall when the pack was released after preordering. I'm not sure if that affected the game. To remove the variable, I'll reinstall the game knowing that the pack has already been released.
  - Metior_Ice
    Hero
    5 years ago
    Reinstalling the Game
    When I deleted the game the first time, my saves were still there.
    Using the options button with the game selected, Delete the Game
    In the PlayStation 4 go to the Library
    "Select All" or select desired packs for download
    Press Download
    This didn't delete my saves, but it did reinstall all the packs. If you are at your wits end, this helped a little.