Hey there,
Please create a bug report for this issue here to help us further track and review the issue. Be sure to also include the following template in your bug report:
Product: The Sims 4
Platform:
Which language are you playing the game in?:
How often does the bug occur?:
What is your current game version number?:
What expansions, game packs, and stuff packs do you have installed?:
Steps: How can we find the bug ourselves?:
What happens when the bug occurs?:
What do you expect to see?:
Have you installed any customization with the game, e.g. Custom Content or Mods?:
Did this issue appear after a specific patch or change you made to your system?:
Please describe the patch or change you made.:
Thank you!