Forum Discussion

Sarahdegirlo's avatar
Sarahdegirlo
Seasoned Newcomer
1 day ago

help

I got the Sims as CD(had the cats and dogs pack with it) on my PS4 a few years ago but the CD has now broken but as the Sims is now free, I was able to download it from the App Store and log back into my account but the pack of cats and dogs hasn’t come back with it.

 what do I do?

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey there Sarahdegirlo​

    The disk version of a pack doesn't grant your account digital access, so in order to play again you'd need to either get a new replacement disk, or purchase the pack digitally instead.  

  • CrispySims619's avatar
    CrispySims619
    New Traveler
    10 hours ago

    Sarahdegirlo​ Hi there Sarah, this is correct. You would have to purchase the Cats and Dogs pack digitally as previously you obtained it via a physical version of the game. Since you can no longer use that physical version, you would need to purchase the expansion by itself as the expansion pack does not come with the base game for free digitally.