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Hilaryam's avatar
Hilaryam
Rising Rookie
5 days ago

Game Won’t Load on PS5

I’ve tried closing and reopening the game several times and restarting my console. It lets me get to the title screen and access the main menu. When I try to Resume my game, the loading bar gets up to about 75% full and then never gets farther than that. I’ve waited for at least ten minutes each time I’ve re-tried to open my game.

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there,

    Please create a bug report for this issue here to help us further track and review the issue. Be sure to also include the following template in your bug report:

    Product: The Sims 4 
    Platform:
    Which language are you playing the game in?:
    How often does the bug occur?:
    What is your current game version number?:
    What expansions, game packs, and stuff packs do you have installed?:
    Steps: How can we find the bug ourselves?:
    What happens when the bug occurs?:
    What do you expect to see?:
    Have you installed any customization with the game, e.g. Custom Content or Mods?:
    Did this issue appear after a specific patch or change you made to your system?:
    Please describe the patch or change you made.:

    Thank you!

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