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_pinkkiloc's avatar
_pinkkiloc
Rising Newcomer
9 months ago

Get to Work- Sims4

Soooo I just signed into my Xbox and my expansion is showing as if I never bought it. Any suggestions on how to fix this?
expansion packs
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
8 months ago

Hello _pinkkiloc 

Had you fully purchased Get to Work, or were you accessing that through a now expired EA Play membership? If you previously had Xbox Ultimate, EA Play is included in that- if your membership is no longer active, you would need to fully purchase Get to Work in order to continue playing it.

Please look over the transaction history on your Xbox account here to verify how you were accessing this pack. 

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