Forum Discussion
EA_Solaire
Community Manager
2 months agoHi Zobie7023
Did you swap to a different PlayStation account, or are you still logged into the same account that had originally purchased the pack?
Let's try the following as well:
- Restore the licenses on your console
- Go to your Game Library
- Scroll to Your Collection
- Select The Sims 4
- Scroll down to Add-Ons and locate your DLC here
- Select the DLC in this list and select Install
- When the download finishes, let your new content install and restart The Sims
Zobie7023
2 months agoNew Novice
Im also not sure if its connected or not but the game has been crashing everytime I play it since the issue
- EA_Solaire2 months ago
Community Manager
Gotchya, are you seeing any error code or error message? Please check your console's error history with these steps, let me know what you're seeing.
- Zobie70232 months agoNew Novice
Its about 3 CE-108255-1 error codes from the 13th of this month onwards, i think they're the only relevant ones as thats after I started using the pack
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