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GridironGuy88's avatar
GridironGuy88
3 years ago
Solved

Household Items Erased

Lately, when I load a saved game it shows me an error message that some household items are missing.

I previously had a portable speaker, neon sign, and some posters that are now missing and replaced with a downward arrow.

When I go back in to build mode to try to find them again, I can’t find them anywhere. 

Any help on this would be appreciated 

playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @GridironGuy88,

    Let's follow the steps here to be sure all your DLC is fully installed to your PS4:

    1. Quit the game if you have it running.
    2. Go to your Library.
    3. Choose Purchased.
    4. Select The Sims 4.
    5. Scroll down to PlayStation Store and open My Add ons.
    6. Find your DLC in the list and start the download.
    7. When the download finishes, let your new content install and restart your game.

    If the content is still missing once you've checked this, please be sure to let me know! 

9 Replies

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @GridironGuy88 I'm just wondering if the pack they are from aren't probably installed. There's some issues with EA App and Origin.

    Have you tried a game repair now ?
  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @GridironGuy88 Sorry, don't know how to troubleshoot console.

    I'm moving this to the console forum for a console player to assist you further
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there @GridironGuy88,

    Let's follow the steps here to be sure all your DLC is fully installed to your PS4:

    1. Quit the game if you have it running.
    2. Go to your Library.
    3. Choose Purchased.
    4. Select The Sims 4.
    5. Scroll down to PlayStation Store and open My Add ons.
    6. Find your DLC in the list and start the download.
    7. When the download finishes, let your new content install and restart your game.

    If the content is still missing once you've checked this, please be sure to let me know! 

  • GridironGuy88's avatar
    GridironGuy88
    3 years ago
    @EA_Solaire I followed these steps and realized when I got to My add ons, it didn’t install for some reason.

    I installed “High School Years”, then restarted it and now the missing items are back in the queue.

    Thanks for your help!
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @GridironGuy88 

    Happy to help get this sorted for you, if you need anything else, please reach out again 🙂 

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