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aahtah7's avatar
aahtah7
3 years ago
Solved

Incomplete data

I have an ea account linked to ps4 that I play on with many expansions and kits. Today I got an error saying that my data was incomplete and that some neighborhoods have been Uninstalled or are no lo...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @aahtah7,

    Please follow the steps here to be sure all your content is fully installed to your console:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

    Once you've verified that everything is fully installed, and you've restored your licenses, please let me know if you're still seeing this error. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there @aahtah7,

Please follow the steps here to be sure all your content is fully installed to your console:

  • Restore the licenses on your console 
  • Go to your Game Library 
  • Scroll to Your Collection
  • Select The Sims 4
  • Scroll down to Add-Ons and locate your DLC here
  • Select the DLC in this list and select Install
  • When the download finishes, let your new content install and restart The Sims

Once you've verified that everything is fully installed, and you've restored your licenses, please let me know if you're still seeing this error. 

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