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LordXXXplosion's avatar
LordXXXplosion
Newcomer
3 months ago

It says I do not own pastel pop kit

Hello, I'm playing on Playstation and I bought the pastel pop kit a while ago and it had been working fine, recently I discovered I no longer own it and I am not sure as to why? It's asking me to buy it and I cannot find it in my previous downloads either- I know it's only $5 but still it upsets me because I already had bought it once and I really like the pack

downloads
kits
playstation

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Heya LordXXXplosion​ 

    First, let's try the steps here:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

    If you're still not able to download this kit, please look over the transaction history on your PS account to verify that you're logging in with the same account you had originally purchased this kit on. 

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