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Lillie22628's avatar
Lillie22628
5 years ago

Llamas on map and houses disappeared

I play the sims 4 on my xbox one but my game is broken and I don’t know how to fix it. The pictures and paintings my sims have done in various saves have gone black. On one of my saves several houses have disappeared and it won’t let me access the lot. Some of the sims in the household have also disappeared on the map but are still in my library. On this same save, there are pictures of llamas all over the map. I have restarted the xbox but nothing has been fixed and it keeps getting worse with households disappearing more and more every time i turn it on and i don’t know what to do. If anyone has any advice on how to fix this bug that would be appreciated, thanks.

playstation
xbox

1 Reply

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    5 years ago

    @Lillie22628 It's possible your game is corrupted and you need to uninstall it then reinstall it. This will not affect your game saves and can fix any broken game files that are causing the issue. After you uninstall the Sims 4 I'd recommend power cycling your XBox before reinstalling the game.

    Uninstall and Reinstall the Game. 

    • Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game:
      1. Press the Xbox button to open the guide, then select My games & apps and then Games.
      2. Highlight the game you want to uninstall, press the Menu button, and then select Uninstall.
      You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.

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