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mamdragon415's avatar
mamdragon415
2 years ago

Loading households returns me to world map

My son and I play Sims4 on xbox one s with zero mods and we generally have no real issues but as of the beginning of September 2023 I have no access to our households and therefore cannot play. I've ...
playstation
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hello @2315644 

What's the exact error code you're seeing when this happens? 

2315644's avatar
2315644
2 years ago

Ok so it’s 132:d48fca5d:33b9a943

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @2315644 

    Thanks, it sounds like you may have a corrupt save file- let's try a brand new save to see if the error persists there as well. 

    To start a new save file, from the main menu of The Sims, you'll select the "New Game" option. 

    • 2315644's avatar
      2315644
      2 years ago

      Is that all I have to do is new game? What do I do next???

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @2315644 

        Test the new save file, and let me know if the error pops up there as well please 

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